Process Consultant – PCF6732

Healthbay Company; Irvine (CA); Hybrid; USD 105,000 - 140,000; Full time

Job summary

Healthbay Company seeks a strategic Process Consultant for a full-time contract to drive process transformation across business operations. You will partner with leadership, operations, and technology teams to analyze workflows, capture requirements, and design improved processes that enhance efficiency and customer outcomes.

Responsibilities include conducting discovery sessions, documenting current and future-state processes, and guiding teams through implementation.

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems or related field preferred.
• 5+ years of professional experience in process consulting, business analysis, operations, process improvement, or business transformation.
• Experience documenting business processes, operational procedures, workflows, and requirements.
• Strong knowledge of process analysis, workflow optimization, continuous improvement, and performance management.
• Excellent written, verbal, presentation, and interpersonal communication skills.

Responsibilities

• Assess operations to determine process effectiveness, productivity, quality, and resource use.
• Review workflows to remove steps, reduce delays, and improve service delivery.
• Engage leaders and employees to understand operational challenges and desired outcomes.
• Conduct discovery sessions and process walkthroughs to capture requirements.
• Document existing processes, responsibilities, systems, inputs, outputs, and dependencies.
• Design improved workflows and procedures supporting business objectives.
• Recommend changes based on data, feedback, industry practices and requirements.
• Perform gap assessments between current and future-state operations.
• Analyze impact of changes on staffing, technology, costs, and customer experience.
• Assist units in implementing approved improvements.
• Coordinate with technology teams to identify automation and digital solutions.
• Translate requirements into functional specs for tech and projects.
• Facilitate workshops and improvement meetings.
• Develop process documentation and implementation materials.
• Establish measures to evaluate efficiency, quality, cycle time, cost, and service.
• Review performance after implementation and suggest optimizations.
• Support change initiatives by clarifying new procedures and roles.
• Prepare executive summaries and improvement recommendations.
• Track initiatives, milestones, risks, and stakeholder actions.
• Promote standard processes and continuous improvement.

Skills

Process analysis

Workflow optimization

Continuous improvement

Stakeholder interviews

Communication skills

Project management

Data interpretation

Cross-functional teamwork

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Visio

ERP systems

CRM systems

Job description

We are seeking a strategic and analytical Process Consultant to join our team on a full-time contract basis. The Process Consultant will help the organization improve the way work is performed by examining business operations, evaluating existing procedures, and developing practical process solutions that enhance efficiency, consistency, quality, and customer outcomes.

This role will partner with business leaders, operational teams, and technology stakeholders to understand business challenges and develop sustainable improvements. The ideal candidate will be comfortable working with complex information, facilitating discussions, analyzing workflows, and guiding teams through process transformation initiatives.

Key Responsibilities

• Assess business operations to determine process effectiveness, productivity, quality, and resource utilization.
• Review existing workflows and identify opportunities to eliminate unnecessary steps, reduce delays, and improve service delivery.
• Work with department leaders and employees to understand operational challenges and desired business outcomes.
• Conduct discovery sessions and process walkthroughs to capture detailed business and operational requirements.
• Develop clear documentation of existing processes, responsibilities, systems, inputs, outputs, and dependencies.
• Design improved workflows and operating procedures that support business objectives.
• Recommend process changes based on operational data, stakeholder feedback, industry practices, and business requirements.
• Perform gap assessments to identify differences between current capabilities and desired future-state operations.
• Analyze the potential impact of process changes on staffing, technology, controls, costs, and customer experience.
• Assist business units in developing practical implementation strategies for approved improvements.
• Coordinate with technology teams to identify opportunities for workflow automation, system enhancements, and digital solutions.
• Translate business process requirements into clear functional specifications for technology and project teams.
• Facilitate process-design workshops, brainstorming sessions, stakeholder reviews, and improvement meetings.
• Develop process documentation, operating procedures, workflow diagrams, business requirements, and implementation materials.
• Establish appropriate measures for evaluating process efficiency, quality, cycle time, cost, and service performance.
• Review process performance after implementation and recommend corrective or optimization measures.
• Support organizational change initiatives by helping teams understand new procedures, responsibilities, and workflows.
• Assist in preparing presentations, executive summaries, process assessments, and improvement recommendations.
• Track assigned process initiatives, deliverables, milestones, risks, and stakeholder actions.
• Promote consistent process standards and encourage continuous improvement across assigned business areas.
• Stay current with emerging process-management practices, automation technologies, and operational improvement techniques.

Qualifications

• Bachelor's degree in Business, Operations Management, Industrial Engineering, Information Systems, Organizational Management, or a related field preferred.
• 5+ years of professional experience in process consulting, business analysis, operations, process improvement, or business transformation.
• Demonstrated ability to analyze complex workflows and develop practical recommendations for improvement.
• Experience documenting business processes, operational procedures, workflows, and requirements.
• Strong knowledge of process analysis, workflow optimization, continuous improvement, and performance management.
• Ability to conduct interviews, facilitate workshops, and gather information from diverse stakeholders.
• Strong analytical skills with the ability to interpret operational information and identify meaningful improvement opportunities.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Strong ability to organize multiple assignments and deliverables while meeting established deadlines.
• Comfortable working independently and collaboratively with cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio or equivalent process-design tools.
• Experience with process-management, workflow, ERP, CRM, or business automation platforms is beneficial.
• Familiarity with Lean, Six Sigma, BPMN, Agile, Kaizen, or other improvement methodologies is preferred.
• Relevant professional certification in process improvement, business analysis, project management, or organizational transformation is an advantage.

Compensation & Contract Details

Annual Contract Rate: $105,000 – $140,000 per year, commensurate with experience, qualifications, consulting expertise, and scope of responsibility.

Employment Type: Full-time Contract.

Schedule: Approximately 40 hours per week, Monday through Friday.

Contract Term: Initial contract assignment with potential for extension or renewal based on organizational needs, project requirements, and performance.

Work Arrangement: Remote or hybrid, depending on organizational and project requirements.

Professional Development: Access to professional development opportunities, process improvement training, industry workshops, certification programs, and continuing education.

Collaborative Environment: Work alongside business, operations, technology, and project teams to support meaningful improvements in organizational processes and service delivery.

Growth Opportunities: Opportunities to expand into enterprise process transformation, business architecture, operational strategy, senior consulting, or process management responsibilities.

Qualified candidates will be contacted for an interview.

Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic.