Process and Quality Manager

JP Cullen; Madison (WI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary and Bonus Structure

Health, Dental, and Life Insurance

Paid Time Off and Holiday Pay

Training and Development Opportunities

Job summary

JP Cullen is seeking a Process and Quality Manager to drive operational excellence in construction. This role involves leading quality management systems and process improvements to enhance efficiency and safety.

The ideal candidate will possess a Bachelor's degree related to construction and significant experience in quality management, alongside strong analytical skills and the ability to lead diverse teams.

Benefits include competitive salary, health insurance, and professional development opportunities.

Qualifications

• 10 years of experience in construction or manufacturing.
• 5 years of team leadership experience.
• Proficiency in reporting and process mapping.

Responsibilities

• Lead process improvement initiatives.
• Develop and implement quality management systems.
• Create performance dashboards and reports.

Skills

Analytical skills

Problem-solving skills

Communication

Data interpretation

Education

Bachelor's degree in construction or manufacturing

Tools

Microsoft Excel

Power BI

Job description

Overview

Reporting to the Vice President of Field Operations, the Process and Quality Manager is responsible for driving operational excellence across the construction organization by leading process improvement and quality management initiatives. This role identifies, analyzes, and improves business processes, workflows, and performance metrics to enhance efficiency, reduce waste, and improve quality and safety outcomes. Working closely with field and office leadership, the Manager standardizes best practices across projects and departments to ensure consistent execution and performance.

The role also develops, implements, and maintains quality management systems to ensure all construction and supporting operations comply with contract requirements, project specifications, corporate and industry standards, and applicable regulatory codes. The Process and Quality Manager leads quality planning activities, inspections, audits, and continuous improvement efforts using Lean, Six Sigma, and data-driven methodologies to promote a culture of accountability, compliance, and continuous improvement.

Responsibilities

• Developing relationships with our internal and external customers
• Lead and teach our Process and Quality Engineers with planning, observing, recording, analyzing, and providing improvement recommendations with the work. This includes direct interaction with the crews and field leadership, film studies, After Action Reviews, and written reports.
• Partner with our Project Teams to implement and sustain process improvements and quality plans.
• Evaluate and revise, develop new, and implement Project Quality Plans (PQP) and company-wide QA/QC procedures that include but are not limited to:
  • Compliance with contract documents, drawings, specifications, and applicable codes and standards.
  • Inspections, testing, and documentation for construction activities.
  • Non-conformance reports (NCRs), corrective actions, and root cause analysis.
  • Internal audits and support external audits and client inspections.
• Understanding ISO 9001 and implementing those principles.
• Collaborate with our design partners, Preconstruction, and Project Teams on prefabrication opportunities, evaluate cost benefit analysis, and implement as determined appropriate into the construction documents.
• Explore new prefabrication opportunities
• Represent the company in presentations and interviews
• Collect historical data, evaluate, and share with Preconstruction Department
• Lead the coordination of all prefabrication builds (JPC Self-Performed or subcontracted)
• Continuously improving the methodology of Process Improvement for observing and analyzing work (JPC Self Performed and Subcontracted)
• Analyze current construction and business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Develop dashboards (KPIs) and reports to communicate performance and improvement results to leadership.
• Provide training, coaching, and change management support for new processes and tools.
• Collaborate and lead quality and process improvement initiatives with Operations, Accounting and Finance, Marketing and Business Development, Preconstruction, Training and Development, Safety, Yard and Shop, and Technology teams to align improvement efforts.
• Create and maintain standard operating procedures (SOPs), process maps, and work instructions.
• Willing to work in a combination of office and active construction job site environments

Qualifications

• Bachelor's degree related to construction or manufacturing field, or completion of a skilled trade apprenticeship.
• Ten years of experience in the construction or manufacturing field where knowledge was gained in the areas of design and specifications, profit and loss, processes and process improvement, finance, and quality management.
• Five years of team leadership and managerial experience
• Strong analytical, problem-solving, and data interpretation skills
• Excellent communication, facilitation, and presentation abilities
• Ability to influence without direct authority and lead organizational change
• Process mapping and workflow design expertise
• Proficiency in Microsoft Excel, Power BI, or similar reporting tools
• Ability to manage multiple initiatives simultaneously
• Ability to work independently and collaboratively with diverse teams
• Ability to focus on details

Compensation & Benefits

• Competitive Salary and Bonus Structure
• Profit Sharing
• Health, Dental, and Life Insurance
• Paid Time Off and Holiday Pay
• Employee Assistance Program
• Training and Development Opportunities

EEO

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.