Process Adoption Manager

Sherwin-Williams Co.; Cleveland (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus program

Commissions

Long-term incentives

Job summary

Sherwin-Williams Co. is seeking a Process Adoption Manager to lead end-to-end deployment and adoption of new business processes and digital solutions.

You will drive readiness, training, and stabilization across global and regional teams to ensure successful outcomes. Qualifications include a Bachelor’s degree and 5+ years in implementation or transformation roles, with ERP/CRM experience and strong cross-functional leadership.

Qualifications

• Bachelor’s degree or higher in business-related or engineering-related fields.
• Experience leading system implementations (ERP/CRM or similar).
• Proven ability to manage cross-functional teams and stakeholders.

Responsibilities

• Lead deployment execution and implementation leadership across all phases.
• Drive business readiness, user adoption, and stabilization for new solutions.
• Coordinate global and regional teams to meet deployment milestones.

Skills

Implementation leadership

Cross-functional teamwork

Change management

Training programs

Stakeholder engagement

Performance monitoring

Communication

Education

Bachelor’s degree or higher in business or engineering

Tools

ERP systems

CRM familiarity

Job description

Job Description

The Process Adoption Manager is accountable for ensuring successful implementation and adoption of new solutions and processes for product setup and information management across the business. The role owns deployment execution, business readiness, user adoption, and stabilization, working across global and regional teams to ensure the product data hub, label applications and supporting solutions are fully implemented, accepted, and delivering intended outcomes. The Process Adoption Manager is responsible for leading the end-to-end implementation and adoption of business processes and digital solutions across defined regions or functions. This role ensures that solutions are successfully deployed, business users are prepared and engaged, and processes are adopted and sustained, delivering expected business outcomes. The role serves as the primary point of accountability for execution, readiness, and adoption success across transformation initiatives.

Additional Details

• This position requires up to 10% travel
• This role is NOT remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
• Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments
• This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans

Responsibilities

• Deployment Execution & Implementation Leadership
• Lead execution of implementation activities across all phases (build, test, cutover, go-live, stabilization)
• Ensure solutions are deployed according to defined scope, timelines, and quality standards
• Coordinate cross-functional teams to deliver implementation milestones
• Manage multiple concurrent deployments within assigned region or domain
• Drive alignment between global strategy and regional execution
• Business Readiness & Adoption Management
• Develop and execute adoption strategies to ensure successful uptake of new processes and solutions
• Drive user readiness across business teams, ensuring understanding and acceptance of changes
• Promote awareness, engagement, and adoption of solutions across regions and functions
• Ensure business teams are prepared for go-live and able to operate in the new environment
• Monitor adoption levels and address resistance or adoption gaps
• Training & Enablement
• Lead execution of training strategies and programs aligned to process and system changes
• Ensure delivery of regional and global training to business users
• Validate training effectiveness and readiness prior to go-live
• Partner with process and change teams to ensure content accuracy and consistency
• Support development and continuous improvement of training materials and delivery methods
• Stakeholder Engagement & Alignment
• Act as primary point of contact for regional stakeholders across business, IT, and transformation teams
• Build strong relationships to drive alignment, engagement, and support for initiatives
• Collaborate across functions to ensure a cohesive implementation approach
• Communicate progress, risks, and outcomes to leadership and stakeholders
• Facilitate decision-making and escalation as needed
• Performance Monitoring & Issue Management
• Define and track KPIs related to implementation progress and adoption success
• Monitor progress against plan and ensure timely resolution of issues
• Manage risks, issues, and dependencies (RAID) throughout deployment lifecycle
• Develop and implement mitigation strategies to ensure successful outcomes
• Provide regular reporting on implementation status and adoption metrics
• Continuous Improvement & Stabilization
• Lead post-go-live stabilization efforts to ensure sustained process performance
• Identify and implement improvements to deployment and adoption approaches
• Incorporate lessons learned into future implementations
• Support continuous improvement of business processes and digital solutions
• Ensure alignment with long-term transformation and operational goals
• Team Leadership & Execution Enablement
• Lead and develop teams of analysts and cross-functional resources supporting deployment
• Provide direction, coaching, and performance management
• Optimize allocation of resources to ensure effective execution
• Foster a collaborative, high-performance team environment
• Support recruitment and development of talent as needed

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a Bachelor’s degree or higher in business related or engineering related fields
• Must have at least five (5) years of experience in implementation, deployment, or transformation roles
• Must have experience leading system implementations (ERP/CRM or similar)
• Must have experience managing cross-functional teams and stakeholders

Preferred Qualifications

• Have experience with global or multi-region deployments
• Have experience with change management and training programs
• Have Lean / Six Sigma or continuous improvement experience
• Have experience with enterprise digital transformation initiatives
• Have familiarity with ERP systems and supporting technologies

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being

Career ... with opportunities to learn, develop new skills and grow your contribution

Connection ... with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute, it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on 'Candidates' to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.