Problem-Solving Specialist - SGV RRHP

Sycamores; Pasadena (CA); On-site; USD 31,684 - 35,817; Full time

Job summary

Sycamores seeks a Problem-Solving Specialist to deliver housing-focused engagement for individuals experiencing or at risk of homelessness in the Pasadena area. The role emphasizes brief, person-centered conversations to identify immediate housing solutions and stabilize housing situations.

Responsibilities span across programs and may involve collaboration with colleges, prevention programs, and community partners.

Qualifications

• 1–3 years of experience with individuals experiencing or at risk of homelessness preferred.
• Bachelor’s degree in human services or related field preferred.
• Ability to navigate electronic records systems for documentation.
• Understanding of homeless services systems including CES.
• Experience in housing-focused case management or related roles preferred.

Responsibilities

• Provide short-term, housing-focused engagement to individuals and households at risk of homelessness.
• Conduct brief, person-centered conversations to identify safe, immediate housing solutions.
• Support clients in navigating housing options and stabilization strategies.

Skills

Problem-solving

Housing-focused case management

CES knowledge

Driving

Communication

Education

Bachelor's degree in human services or related field

Job description

Oakland, 851 North Oakland Avenue, Pasadena, California, United States of America

Job Description

Posted Wednesday, July 15, 2026 at 10:00 AM

JOB SUMMARY: Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low‑income, high at‑risk youth.

The Problem‑Solving Specialist provides short‑term, housing‑focused engagement with individuals and households experiencing or at risk of homelessness, consistent with funder prevention, diversion, and housing stabilization standards. Using brief, person‑centered conversations, staff support consumers in identifying safe, immediate, and practical housing solutions to resolve a housing crisis. This includes exploring natural support, informal housing options, and short‑term stabilization strategies such as maintaining current housing, staying with family or friends, reunification when appropriate, or other safe and realistic pathways to housing stability through guided Problem‑Solving conversations.

This role may be implemented across a variety of programs, funding streams, and community‑based settings to meet evolving agency, contracts, and funder needs. Problem‑Solving Specialists may provide services through co‑location and partnership models with colleges and universities, access centers, prevention programs, interim housing programs, community‑based organizations, or other collaborative initiatives. Responsibilities and areas of focus may vary based on program design, population served, and funding requirements while remaining grounded in housing‑focused, strengths‑based Problem‑Solving practices.

Starting Pay Range:

$23‑ $26 per hour (starting pay will be based on previous work experience and educational background.)

JOB QUALIFICATIONS

• 1–3 years’ experience working with individuals experiencing or at risk of homelessness preferred.
• Bachelor’s degree in human services or related field preferred.
• Ability to navigate electronic records systems for documentation.
• Understanding of homeless services systems, including Coordinated Entry System (CES).
• Experience in housing‑focused case management, navigation, Problem‑Solving, or similar support roles preferred; transferable skills from related fields will be considered.
• Maintains all required licenses and certifications.
• As this position requires regular and flexible travel between various client locations, driving is an essential function of this position. Candidate qualifications therefore include:
• Personal, reliable vehicle for travel to various locations.
• Acceptable driving record as determined Agency policy.
• Proof of auto insurance meeting minimum coverage requirements.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.

Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

Oakland, 851 North Oakland Avenue, Pasadena, California, United States of America