PROBATION/PAROLE MANAGER - 11032026-82295

State of Tennessee; Memphis (TN); On-site; USD 62,000 - 77,000; Full time

Job summary

State of Tennessee in Memphis, TN seeks a Probation/Parole Supervisor to manage a probation/parole team under general supervision and coordinate with courts and law enforcement. The role emphasizes leadership, policy adherence, and public safety outcomes.

The position requires a bachelor's degree with extensive professional experience in related fields, plus compliance with pre-employment checks and academy training. The department offers a structured and collaborative environment.

Qualifications

• Bachelor's degree plus four years of professional level experience in probation/parole, counseling, social work, investigative, or law enforcement.
• Experience substitution options include relevant professional experience for degree requirements.
• Graduate coursework in social science or related fields can substitute for up to two years of experience.

Responsibilities

• conducts regular audits of staff casework for quality and compliance
• Directs staff in initiating arrest warrant requests for non-compliant individuals
• Reviews and analyzes case reports to identify follow-up actions
• Responds to public, offender, and staff concerns per policies
• Serves as liaison with judges, law enforcement, and community partners
• Fosters professional, respectful interactions within the team
• Facilitates information exchange with law enforcement and other stakeholders
• Enforces departmental policies and performance expectations

Skills

Problem solving

Coordination

Active listening

Critical thinking

Monitoring

Education

Bachelor's degree

Tools

Personal Computer

Telephone

Fax Machine

Printer

Copy Machine

Job description

State of Tennessee Job Information

Opening Date/Time 11/03/2026 12:00AM Central Time

Job Information

Opening Date/Time 11/03/2026 12:00AM Central Time

Closing Date/Time 11/16/2026 11:59PM Central Time

Salary (Monthly) $5,151.00 - $6,437.00

Salary (Annually) $61,812.00 - $77,244.00

Job Type Full-Time

City, State Location Memphis, TN

Department Correction

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, SHELBY COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of full-time professional level experience in one or more of the following: probation/parole, counseling, social work, investigative, or law enforcement.

Substitution of Experience for Education: Full-time relevant professional experience in one or more of the following: probation/parole, counseling, social work, investigative, or law enforcement may be substituted for the bachelor's degree requirement on a year-for-year basis.

Substitution of Graduate Course Work for Experience: Graduate course work credit received from an accredited college or university in social science, behavioral science, criminal justice, criminology, social work, and/or law may substitute for the required experience to a maximum of two years (e.g., an additional 36 graduate quarter hours in one or a combination of the above-listed fields may substitute for one year of the required experience).

Necessary Special Qualifications: Applicants for this class must:

• Be willing to and able to qualify with, carry, and use assigned weapons;
• Be at least eighteen (18) years of age on the date of application;
• Be a citizen of the United States;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Have no conviction for a felony or any domestic assault convictions or have been discharged under any other than honorable conditions from any branch of the United States armed forces;
• Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Submit to and pass a pre-employment screening test for use of illegal drugs;
• Possess a valid motor vehicle operator's license at the time of appointment;
• Upon appointment, successfully complete all additional prescribed course of instruction at the Tennessee Correction Academy and any and all on-line training.

Overview

Under general supervision, the Probation/Parole Supervisor is responsible for managing and overseeing the work of a probation and parole team. This position provides leadership, guidance, and operational support to ensure the effective delivery of supervision services and adherence to departmental policies and procedures. The role serves as the supervisory level within the Probation/Parole Officer series and is distinguished by the responsibility for directing a moderate-sized staff. The incumbent acts as a key liaison with courts, law enforcement, and community partners to support public safety and promote successful outcomes for individuals under supervision.

Responsibilities

• Conducts regular audits of staff casework to ensure quality, accuracy, and compliance with departmental standards, policies, and procedures.
• Directs staff in initiating arrest warrant requests for individuals who fail to comply with supervision requirements, in accordance with policy.
• Reviews and analyzes case reports to identify necessary follow-up actions or interventions related to individuals under supervision.
• Responds promptly and professionally to public, offender, and staff concerns, complaints, and grievances, ensuring issues are resolved in accordance with established policies and procedures.
• Serves as a liaison with judges, court personnel, law enforcement agencies, and community partners, fostering collaborative relationships that support program goals and public safety initiatives.
• Promotes a positive and respectful working environment by modeling professionalism and maintaining constructive interactions with staff and individuals under supervision.
• Facilitates the exchange of information with law enforcement, district attorneys, state agencies, community organizations, and other stakeholders relevant to supervision activities.
• Enforces departmental policies, procedures, and performance expectations to maintain operational consistency and uphold organizational standards.

Competencies (KSA's)

Competencies

• Directs Work
• Drives Results
• Manages Conflict
• Plans and Aligns
• Resourcefulness

Knowledges

• Administration and Management
• Clerical
• Customer and Personal Service
• Law and Government
• Public Safety and Security

Skills

• Complex Problem Solving
• Coordination
• Active Learning and Listening
• Critical Thinking
• Monitoring

Abilities

• Auditory Attention
• Deductive Reasoning
• Information Ordering
• Speech Clarity
• Problem Sensitivity

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Copy Machine