Probation Dispatcher

Judicial-Branch-of-Arizona-in-Maricopa-Count; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid sick leave

10 paid holidays

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Life insurance

Disability insurance

Legal plan

Job summary

The Probation Dispatcher role supports Adult and Juvenile probation staff by managing multi-channel radio communications and computer-aided dispatch systems. You will receive, coordinate, and relay information from law enforcement, the public, and others, ensuring continuous radio contact with field units.

Shifts include 1st/2nd/3rd, with differential pay for certain shifts. A background/reference check is required and training is provided.

Qualifications

• Must have a High School diploma or GED.
• 1 year of public contact, customer service, dispatch, or two-way radio experience.

Responsibilities

• Enter and update data across multiple databases.
• Maintain status of field personnel in CAD.
• Receive and transmit non-emergency and emergency transmissions.
• Evaluate calls for appropriate action and initiate response.
• Maintain accurate records of communications and dispatch activities.
• Provide excellent customer service via telephone to staff and the public.
• Conduct inquiries of case management databases.
• Attend required trainings and adhere to guidelines.

Skills

Public contact

Dispatch

Radio communications

Customer service

Typing 35 wpm

CAD system

Microsoft 365

Geography knowledge

Education

High School diploma or GED

Tools

Computer aided dispatch (CAD)

Vesta Phones

Radio equipment

Microsoft 365

Job description

Posting Date 09/08/26 Application Deadline 09/11/26 Pay Range Min - Mid - Max $22.25 - $29.63- $37.00 The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $23.54 to $29.63. This position is non-exempt under the FLSA.

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

Job Type

Classified - Judicial JMR Department

About the Position

The Probation Dispatcher plays a critical role in safeguarding Adult and Juvenile probation staff in the field by managing multi-channel radio communications and computer-aided dispatch systems. This position is responsible for receiving, coordinating, and relaying vital information from law enforcement, the public, and other sources, while ensuring continuous radio contact with field units. The Adult Probation Communications Center does not handle 911 calls but focuses on the safety and coordination of probation department staff. The Communications Center operates 24/7, year-round, and you must be available to work any assigned shift, as listed below, to be considered for this position.

Shifts include 1st (6:00am-2:00pm), 2nd (2:00pm-10:00pm), 3rd (10:00pm-6:00am). Training schedules will generally be on 1st or 2nd shift, after which you will transition to your assigned shift. New employees are typically assigned 2nd or 3rd shift depending on department needs. Communications Center employees work five, 8-hour days per week. Currently shift differentials are $0.50 for 2nd and $0.75 for 3rd.

Candidates will be required to have a complete background/reference check.

About The Adult Probation Department

The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch.

Position Qualifications

• Education: High School diploma or GED
• Experience: (1) year of public contact, customer service, multi-line telephone operation, dispatch, or two-way radio system experience
• Combined education and experience qualifications: Other combinations of post-secondary education and/or work-related experience may be substituted for the required experience on a year for year basis.
• Knowledge, skills, and abilities:
  • Knowledge of: Computer applications to include Microsoft 365
  • Knowledge of: Law enforcement terminology and a basic understanding of the Criminal Justice system
  • Skill in: Communicating effectively and clearly to others in person, on the phone and over the radio
  • Skill in: Operating communications equipment quickly yet accurately
  • Skill in: Both verbal and written communication
  • Ability to: Learn and apply knowledge of local geography
  • Ability to: Type at least 35 wpm and maintain accuracy
  • Ability to: Utilize the computer aided dispatch system to include proper dispatch formats, codes and terminology
  • Ability to: Prioritize tasks while adapting to evolving and unexpected changes
  • Ability to: Remain detail oriented and maintain composure during heavy workloads or stressful situations
  • Ability to: Complete daily tasks with moderate supervisionAbility to: Evaluate and process complex information while quickly and calmly handling emergency situations

Essential Job Tasks

• Enter and update data on clients, incident reports, and status changes across multiple databases.
• Maintain awareness of field personnel and update their status in the computer aided dispatch system.
• Receive and transmit non-emergency and emergency transmissions to and from probation staff via radio, telephone, computer or other communication equipment.
• Accurately evaluate incoming radio or phone calls for appropriate action and initiate proper response.
• Create and maintain accurate, up-to-date manual and/or electronic computer records of all communication and dispatch activities.
• Provide excellent customer service via telephone to probation staff, external stakeholders, the public, and law enforcement.
• Conduct inquiries of case management databases.
• Adhere to legal, ethical, and departmental guidelines concerning the handling of confidential and sensitive documents.
• Attend meetings and required trainings.

Working Conditions

This role requires the employee to: navigate between 8 computer monitors to include CAD and Vesta Phones, wear a headset, sit, stand, or walk for extended periods of time, type, handle objects, and reach with hands and arms, occasionally may be required to lift or move objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Judicial Branch facilities are located throughout Maricopa County. This position may involve rotating shifts, including nights, weekends, and holidays, dependent on the needs of the department.

Additional Information

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit https://www.azasrs.gov/ or https://www.psprs.com/corrections-officer/ Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

About the Judicial Branch

The Judicial Branch of Arizona in Maricopa County is comprised of Superior Court, Adult Probation and Juvenile Probation, which includes juvenile detention. The Judicial Branch in Maricopa County is the fourth largest trial court system in the nation and, along with its 3,200 employees, is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to services, and providing innovative, evidence-based practices that improve the safety of the community and ensure the public's trust and confidence in the Judicial Branch. Our mission is clear and simple: We are dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidence-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. In pursuit of this mission, our employees are reminded to keep our vision as part of their daily work-committing themselves to excellence and the principles inherent in the Rule of Law... every person, every day, every time. For more information, visit www.superiorcourt.maricopa.gov