Pro Services Specialist

Floor & Decor Holdings Inc.; Tinley Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical/Dental/Vision/Life Insurance

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Tinley Park, IL. The role focuses on building relationships with professional customers and supporting in-store PRO activities to grow their business.

You will collaborate with multiple departments, promote PRO programs, and help manage PRO orders and inquiries. This hourly position may involve up to 20% travel and requires strong customer service skills.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, or installation is preferred.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM is a plus.
• Bilingual in Spanish or dominant language in the store area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world-class experience to PRO customers.
• Support the PRO desk in-store: calls, orders, follow-up, and escalations.
• Identify PROs in-store in collaboration with the Store Team.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on the selling process.
• Educate PRO customers about the PRO business and sign them up for programs.

Skills

Strong communication

CRM experience

Bilingual (Spanish)

Retail sales experience

Education

High school diploma

Associate degree preferred

Tools

Salesforce / CRM

Job description

Pay Range

$15.50 - $21.60

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business.

Primary responsibilities

This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements

High School diploma or equivalent. Associate Degree or higher is a plus. 1 year in retail or wholesale contractor sales, service, supply and/or professional installation. Strong written and verbal communication skills. Experience with Salesforce / CRM software is a plus. Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.