Pro Services Specialist

Floor & Decor; Santa Ana (CA); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Descripción de la vacante

Floor & Decor seeks a PRO Services Associate to build relationships with professional customers and grow their business. You will support PRO desk activities, manage orders, and educate customers on PRO benefits.

Excellent communication and knowledge of Floor & Decor products are essential, with travel to job sites possible. The role emphasizes customer service excellence, cross-team collaboration, and promoting PRO credit solutions to expand PRO participation.

Formación

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the store trade-area is a plus.

Responsabilidades

• Execute PRO Services Blueprint to create a world-class experience for PRO customers.
• Support PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with Store Team to identify PROs and expand PRO participation.
• Maintain extensive knowledge about Floor & Decor products.
• Train Store Team on selling processes and PRO benefits.
• Promote PRO Credit Solutions and PRO Premier Rewards Program.
• Coordinate PRO customer activities in-store and travel to job sites as needed.

Conocimientos

Customer service

Communication skills

Bilingual Spanish (a plus)

Educación

High school diploma or equivalent

Associate degree or higher preferred

Herramientas

Salesforce

CRM software

Descripción del empleo

Pay Range$17.85 - $22.00Purpose:Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.Minimum Eligibility Requirements:High School diploma or equivalent. Associate Degree or higher is a plus.1 year in retail or wholesale contractor sales, service, supply and/or professional installation.Strong written and verbal communication skills.Experience with Salesforce / CRM software is a plus.Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.Essential Job Functions:Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.Collaborate with the Store Team to identify PROs in our Store.Maintain extensive knowledge about Floor & Decor products.Train and support the Store Team on how to use our selling process.Understand our PRO business to educate our PRO customers and expand their participation.Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.Coordinate and assist with PRO Customers in-store activities.Collaborate in all store initiatives.Demonstrate ability to make effective program and benefit presentations.Must possess excellent customer service skills and be results oriented.Strong interpersonal skills to interact effectively at all levels and across diverse cultures.Ability to multi-task, meet deadlines, and work in a fast-paced environment.On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.Working Conditions (travel & environment)This position is hourly, knowing it may include hours which could exceed eight hours in a day.May require travel up to 20%.While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including:Paid vacation and sick time for eligible associatesPaid holidays plus a personal holidayPaid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.