PRO Services Specialist

Floor & Decor; Oregon; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays plus a personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor is seeking a PRO Services associate in Oregon to build relationships with professional customers and grow their business. You will report to the PRO Services Manager and support PRO priorities in-store.

Responsibilities include executing the PRO Services Blueprint, assisting PRO desk activities, and educating PROs on benefits and credit options. Travel up to 20% may be required.

Qualifications

• High School diploma or equivalent; associate degree or higher preferred.
• 1 year in retail or wholesale contractor sales, service, supply or installation.
• Strong written and verbal communication; bilingual in Spanish a plus; CRM experience is a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world-class PRO customer experience.
• Support the PRO desk in-store: calls, orders, follow-up, and escalations.
• Collaborate with store team to identify PRO customers.
• Maintain knowledge of Floor & Decor products.
• Promote PRO Credit Solutions and PRO Premier Rewards.
• Travel to PRO job sites with the Pro Services Manager as needed.

Skills

Written communication

Verbal communication

Bilingual Spanish

Salesforce/CRM

Customer service

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce / CRM

Job description

Base Pay

This role has a minimum base pay from $17.23 per hour with higher starting pay available based on experience.

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

W orking Conditions (travel & environment)

This position is hourly, knowing it may include hours which could exceed eight hours in a day.

May require travel up to 20%.

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including:
• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (in