PRO Services Manager

Floor & Decor; Fort Worth (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid volunteer time off

Job summary

Floor & Decor is seeking a Pro Sales Leader to drive the professional customer segment within a designated territory. The role focuses on growing sales and profitability by leveraging marketing and account-management strategies, while building strong relationships with professional buyers and suppliers.

You will monitor KPIs, develop pricing and campaigns with management, and travel daily to call on existing clients and prospects, coordinating with store and regional teams to exceed financial

Qualifications

• Three years of outside sales experience (Retail industry preferred).
• Demonstrated skills in sales and business development.
• Ability to analyze sales data, develop recommendations and solutions.
• Excellent planning, organizational and time management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive communication (oral and written) with executive-level presentations.
• Ability to be an effective team member and handle projects responsibly.
• Must possess excellent customer service skills and be results oriented.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Travel daily throughout the assigned area to call on existing customers and prospect new customers.

Responsibilities

• Prospect continuously for new clients via telephone, in-store sales, and occasional outside sales.
• Maintain current list of prospects in electronic database as specified by company
• Develop pricing and business development strategies with management
• Collaborate with sales, operations and marketing to target leads and campaigns
• Participate in trade associations and promotional efforts
• Analyze local market to identify opportunities and buyers
• Follow-up on referrals and leads, prepare status reports
• Plan prospect visits with operations personnel and leadership
• Make sales presentations to prospective customers
• Solicit orders and process approved services to achieve sales goals
• Meet with new clients to assess satisfaction and develop referrals
• Submit proposals and responses to RFQs/RFPs with pricing approvals
• Enhance and maintain business development skills via training programs

Skills

Outside sales

Sales strategy

Account management

Executive-level communication

Job description

PURPOSE

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

Major Responsibilities

• Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.
• Maintain current list of all prospects in electronic database as specified by company
• Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management
• Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts
• Participate in trade associations, trade shows and assists in other promotional efforts
• Analyze local market to identify market opportunities, prospective companies and associated buyers
• Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as required
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant
• Make sales presentations to prospective customers
• Solicit orders and process approved services to achieve sales goals
• Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals
• Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate
• Enhance and maintain business development skills through participating in a variety of training programs as assigned

Minimum Eligibility Requirements

• Three years of outside sales experience (Retail industry preferred)
• Demonstrated skills in the areas of sales and business development
• Ability to analyze sales data, develop recommendations and solutions
• Excellent planning, organizational and time management skills
• Ability to interact effectively at all levels and across diverse cultures
• Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations
• Ability to be an effective team member and handle project assignments responsibly
• Must possess excellent customer service skills and be results oriented
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• Frequent travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.