Pro Services Assistant Department Manager (Bilingual-English/Spanish Preferred)

Floor & Decor; Missouri; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Program

Medical, Dental, Vision insurance

Paid vacation

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a bilingual Product Sales Specialist trainer to develop staff and ensure customers receive excellent service and product information. The role emphasizes coaching, certification completion, and maintaining showroom merchandising in a fast-paced home improvement environment.

You will engage with customers, support sales processes at checkout, and contribute to a welcoming, knowledgeable store atmosphere across hours of operation.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with the company’s core values.
• Demonstrate safety with lifting practices and SOPs.
• Drive and teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete product specialist certification courses and merchandise training.
• Explain merchandise and installation details to customers and guide selections.
• Maintain department merchandising, pricing, and organization.
• Communicate SOP direction and changes to associates promptly.
• Operate forklift certification and handle inventory needs with management.
• Assist showroom processing of merchandise; price and place products accordingly.
• Greet customers, answer product questions, process sales at POS, and handle refunds/exchanges.
• Present how-to classes to customers and follow payment procedures.
• Answer phones per guidelines and stock displays with tags/signs.

Skills

Customer service

Communication skills

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Are you bilingual and interested in helping your community improve their home or grow their business? Join our team and help transform new spaces, whether it's a kitchen in a new home where memories will be created with friends and neighbors, or a new addition to keep up with a growing family, etc. We sell projects, not products. Working with everyone from new homeowners to small business owners and professionals, we help bring our customers' goals of how they want to feel in each room to life. ¿Eres bilingüe y te interesa ayudar a tu comunidad a mejorar su hogar o hacer crecer su negocio? Únete a nuestro equipo y contribuye a transformar nuevos espacios, ya sea una cocina en un hogar nuevo donde se crearán recuerdos con amigos y vecinos, o una nueva ampliación para adaptarse al crecimiento de la familia, etc. Nosotros vendemos proyectos, no productos. Trabajando con todos, desde nuevos propietarios hasta dueños de pequeños negocios y profesionales, ayudamos a hacer realidad las metas de nuestros clientes sobre cómo desean sentirse en cada habitación.

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High Scholl Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.
• The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

• Monday - Friday 7:00 AM - 8:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Pickup Hours

• Monday - Friday 7:00 AM - 7:00 PM
• Saturday 8:00 AM - 7:00 PM
• Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the ‘category killer of flooring’ by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centres to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.