PRO Services Assistant Department Manager

Floor & Decor; Naples (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor Naples is seeking a Training and Development Lead to coach Product Sales Specialists and ensure customers receive exceptional service and accurate product information. You will deliver certification courses, model company values, and drive the basic P's of retail—People, Product, Presentation—while maintaining merchandising standards and showroom operations.

Responsibilities include directing and certifying staff, ensuring pricing accuracy, and presenting product demos to

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with Floor & Decor core values.
• Demonstrate understanding of the safety procedures and lift practices.
• Drive and teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists to ensure attentive customer service.
• Complete all product specialist certification courses.
• Demonstrate merchandise knowledge and installation basics.
• Maintain department merchandising, pricing, and organization.
• Communicate SOPs and changes to associates promptly.
• Complete forklift certification testing as required.
• Communicate inventory needs to management.
• Direct and assist merchandise flow to showroom floor.
• Validate product placement and pricing within the department.
• Greet customers warmly and assist with questions and selections.
• Process checkout, refunds, and exchanges per guidelines.
• Present how-to classes to customers.
• Follow cash, check, and card procedures.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements

• High Scholl Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Working Conditions (travel, hours, environment)

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.