Pro Sales Representative Manager - Specialty Trades

The Home Depot; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot, Inc. is seeking a Pro Sales Representative Manager to lead and develop a high-performing team focused on revenue growth and market expansion. You will coach, train, and mentor Pro Sales Representatives while managing an assigned customer portfolio.

You will collaborate with cross-functional teams to execute sales strategies and monitor pipeline health, ensuring exceptional customer satisfaction and strong business results.

Qualifications

• Must be 18 years or older and legally permitted to work in the United States.
• Preferred Bachelor's degree or equivalent; high school diploma acceptable with experience.
• Experience leading sales teams and developing talent in a B2B environment.

Responsibilities

• Lead and develop Pro Sales Representatives to drive revenue growth.
• Manage and optimize the sales pipeline and key customer relationships.
• Collaborate cross-functionally to support growth strategies and initiatives.

Skills

Leadership

Sales

Customer relations

Cross-functional

Communication

Data analysis

Strategic planning

Mentoring

Education

Bachelor's degree (preferred)

High school diploma or GED

Tools

Salesforce CRM

Microsoft Office

PowerPoint

Job description

Position Purpose:

The Pro Sales Representative Manager is responsible for leading and developing a high-performing sales team of Pro Sales Representatives focused on driving revenue growth, expanding market share, and building strong relationships with B2B customers. This role ensures the team executes sales strategies aligned with Pro goals, manages a strong sales pipeline, and converts leads into profitable sales. The Pro Sales Representative Manager coaches, trains, and mentors the Pro Sales Representative team by fostering a results-driven culture while maintaining accountability for an assigned customer portfolio. This role requires understanding of competitive industry trends, proactive pipeline management, and strong cross-functional collaboration to support The Home Depot's Pro growth strategy.

Key Responsibilities:

• 30% - Customer Engagement & Relationship Management - Provide solutions and guidance to direct reports for customer resolution. Oversee and support Pro Sales Representatives in identifying new sales opportunities. Partner with Pro Sales Representative Sr. Manager to review sales calls, analyze account insights, and identify business opportunities. Serve as point of escalation for transaction and take partnership cross-functionally to ensure customer satisfaction.
• 40% - Leadership & Team Development Provide hands-on coaching, training, and mentorship in sales management and relationship building strategies. Foster a results oriented and customer focused culture that drives engagement and performance. Provide regular and timely performance feedback in order to improve and maintain team performance metrics. Recruit, develop, and lead a high-performing team of Pro Sales Representatives.
• 30% - Operational Excellence - Troubleshoot operational challenges, identify process improvements, and coordinate training for direct reports. Oversee daily team operations, including workload distribution and ensuring service level quality. Track and analyze key performance metrics, including sales, gross margin, and customer engagement.

Direct Manager/Direct Reports:

• This Position typically reports to the Pro Sales Representative Sr. Manager
• This Position has 10-14 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Strong leadership skills with the ability to motivate and develop sales associates
• Experience working with Salesforce or similar CRM
• Ability to analyze sales data and implement strategies to improve team performance
• Understanding and application of strategic planning to identify, target and execute plans for sales growth in areas like building supplies, construction, and lumber

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• 5

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Drives Engagement
• Ensures Accountability
• Communicates Effectively
• Customer Focus
• Develops Talent
• Drives Results
• Manages Conflict