Pro Customer Service & Sales Specialist

The Home Depot; Florida; Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

A major home improvement retailer seeks a Pro Customer Service Sales representative in New York. This full-time role focuses on delivering exceptional service to professional customers, managing orders, and driving sales. Applicants should have customer service experience and good product knowledge. The ideal candidate will collaborate with team members to ensure project success and meet sales metrics. Bilingual skills may be preferred based on customer needs.

Qualifications

• Experience in customer service or sales roles.
• Ability to meet monthly sales goals and metrics.
• Skills in collaborating effectively with team members.

Responsabilités

• Deliver exceptional service to professional customers.
• Support the Pro customer journey from order fulfillment to delivery.
• Build and maintain professional relationships to drive sales.

Connaissances

Customer service

Sales proficiency

Product knowledge

Bilingual communication

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.