PRN SUDP

Summit BHC; Spokane (WA); On-site; USD 33,062 - 41,328; Part time

Job summary

Pacific Sky Recovery Center in Spokane, WA is looking for an Intake Coordinator (part-time) to establish a welcoming front-desk presence, perform phone triage, pre-registration, and verify insurance for admissions. You will conduct intake assessments, interview clients and families, and coordinate with referral sources to ensure timely admissions.

Document all activities in the CRM, maintain admission records, and support the admissions team with policy adherence and efficient processing.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred.
• One or more years' experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• CPR certification and de-escalation training required.

Responsibilities

• Conducts pre-admission assessments and pre-certification as needed.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Responds to the needs of referred clients and assesses family needs for mediation or intervention.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Documents daily all activities, contacts, appointments, and events in the CRM and maintains admissions documentation.
• Completes insurance verifications for all clients per guidelines on private insurance admissions.
• Greets and assists clients, visitors and staff at the front office; manages lobby traffic and incidents.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Client assessment

Attention to detail

Education

High School Diploma or equivalent

Bachelor’s Degree in social work, psychology, counseling, or related field

Job description

## PRN SUDPApplylocations: Pacific Sky Recovery Centertime type: Part timeposted on: Posted 8 Days Agojob requisition id: JR124855PRN SUDP | Pacific Sky Recovery Center | Spokane, Washington**About the Job:**PURPOSE STATEMENT: The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families. Compensation: $24-$30/hr**Roles and Responsibilities:**ESSENTIAL FUNCTIONS:· Conducts pre-admission assessments. Completes admission pre-certification as needed.· Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.· Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,· Responds and reacts to the needs of referred clients.· Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.· Decides which Interventionist and facility to recommend, the dates, and the travel.· Works closely with other department as well as external parties to ensure the timely admission of clients.· Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.· Completes insurance verifications for all clients per CBO guidelines on all private insurance admissions.· Screens calls from referrals and sets up transportation for admission.· Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.· Greets and assists clients, visitors and staff at the front office.· Oversees the traffic flow and incidents in the lobby area.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:· High School Diploma or equivalent required. Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.· One or more years' experience in healthcare admissions preferred. Preferably in the mental health or substance use disorder field.· Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.· Knowledge of community resources.· Outstanding interpersonal and interviewing and assessment skills. Skill in telephone etiquette and paging procedures.LICENSES/DESIGNATIONS/CERTIFICATIONS:· CPR certification and de-escalation training required (training available upon hire and offered by facility).· First aid may be required based on state or facility requirements.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.#INTAKE#COUNS#THER#INBHAWhy Pacific Sky Recovery Center?Pacific Sky Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Pacific Sky Recovery Center is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.