PRN Mobile Crisis Case Manager

Family & Children's Services; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

Family & Children's Services is seeking staff to support individuals with behavioral health needs in Oklahoma City. Role involves crisis response, community outreach, and connecting clients to appropriate resources while maintaining confidentiality and collaborative teamwork.

The position emphasizes de-escalation, safety planning, and effective documentation, with opportunities to engage families and professionals in discharge planning and follow-up care.

Qualifications

• Must be able to apply policies and provide confidential services to individuals with behavioral health needs.
• Experience coordinating with multi-disciplinary teams and community resources.
• Ability to de-escalate crises and connect clients to appropriate levels of care.

Responsibilities

• Responds to crisis lines and community calls to support clients in need.
• Maintains professional relationships with supervisors and peers to ensure cohesive service delivery.
• Assists clients in accessing community resources and safety planning.
• Documents services per agency policy and ensures timely charting.

Skills

Crisis intervention

Empathy

Communication

Team collaboration

Education

Bachelor's degree in Social Work

Related field acceptable

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Adheres to agency policy and procedures,CARF and DMHSAS standards and criteria,CCBHC practices,federal and state confidentiality rules and regulations, and any special funding source requirementsincluding Medicaid and HCA regulations.

Supports and promotes a service environment forindividualin need of behavioral health and/or co-occurring services thatisrecovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives. Attends annual core competencies traininginrelationshiptoindividuals with co-occurring disorders or who have experienced traumain their lives.

Establishes andmaintainsprofessional working relationships withsupervisorand peers. Can effectively work within a team or group setting cohesively.

Responds to HOPE Crisis line, First Responder IPAD, and 988 dispatch calls to help clients in crisis.

Responds to calls in the community to de-escalate or provide linkage to the level of care needed.

Establishes rapport with clients, assessing client needs; organizes, plans, and delivers face-to-face client services; and provides verbal de-escalation when necessary.

Coordinates the needs of clients and family members with resources available and provides client advocacy as needed with an emphasis on preventing hospitalization.

Participates in outreach and engagement efforts for clients and other professionals at inpatient levels of care tofacilitatereferrals and client participation in services.

Assistsclients in finding and accessing community resources needed tomaintainindependent functioning.

Assistsclients in safety planning tomaintainthe least restrictive level of care.

Responsible formaintainingstrictest confidentiality guidelines for interactionsregardingconsumer and family information.

Available Shifts – Sunday thru Tuesday 7am to 7pm or 7pm to 7am with rotating Wednesdays; Thursday thru Saturday 7am to 7pm or 7pm to 7am with rotating Wednesdays; PRN available to cover call ins andvacations

Responsible forseeking outsupervisoryassistanceforadditionaltraining and to enhance skill set as needed.

Interactswith other professionals to discuss therapy or treatment,new resourcesor techniques, and to share information. Works as a liaison between inpatient psychiatric facilities toassistin discharge planning and follow-up care from inpatient treatment.

Reports anddocumentsservicesin accordance withagency policy and procedures. Adheres toHOPEpolicy and procedure of having documentation completed by the end of the next business day.

May berequiredto work evening or weekend hours.

May provide coverage for URC MHT staff.

May berequiredto provide client transportation using a personal vehicle or agency owned vehicle.

Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must meet ODMHSAS and HOPE requirements

*See HOPE’s policy for specific education requirements

CERTIFICATES, LICENSES, REGISTRATIONS

Required to obtain and maintain DMHSAS CMIICertification.

Required to completeTherapeuticOptions, orapproved safetytraining and annual updates.

May berequiredto obtain andmaintainFirst Aid and CPR Certifications.

In order toprovide client transportation, mustpossesscurrent, validOklahomalicense, meetHOPE insurance requirements. HOPE will annually obtaincopyof Motor Vehicle Record from the Department of Public Safety.

LANGUAGE SKILLS

Ability to read andcomprehendsimple instructions, short correspondence, and memos.Ability to write simple correspondenceand clinical writing/documentation in medical recordschart.Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.

REASONING ABILITY

Ability to applycommonsenseunderstanding to carry out instructionsfurnishedin written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability toseek outsupervisoryassistanceforadditionaltraining when needed and make application of techniques or other skills to meet essential job duties and responsibilities.

OTHER SKILLS AND ABILITIES

Ability to relate to persons with severe mental illnessand/or substance usein a positive,helpfuland constructive manner.

Ability toestablishand maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely inwritten ororal form.

Personality and mature presentation of oneselfdemonstratingthe ability to work with various systems whilemaintainingobjectivity and cooperative attitude.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee isfrequentlyrequired to talk or hear. The employeeis occasionally required tostand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;reach withhands and arms; and climb orbalance. Theemployee must occasionally lift and/or move up to 25 pounds. The employee must havevision enoughto read written or typed data. Must have hearing and speech enough to communicate effectively with staff, clients, andpublicin person or by phone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionallyworks inoutside weatherconditions. Thenoise level in the work environment is usually moderate.

Travel Required

Yes .

Qualifications

Education

Preferred

Bachelors or better in Social Work or related field.

Licenses & Certifications

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.