PRN Host

Crossover Health; Boise, Northern (ID, KY); Hybrid; USD 15,000 - 21,000; Part time

Job summary

Crossover Health is seeking a part-time Host in Boise, Idaho. The role centers on delivering an exceptional member service experience, checking in members, and guiding them through benefit details, copays, and co-insurance.

The Host supports the clinic workflow and collaborates with providers and staff to ensure a seamless patient journey. Ideal candidates have a bachelor’s degree or equivalent experience, at least one year in customer service, and strong communication and multitasking skills in

Qualifications

• Bachelor's degree or equivalent experience.
• 1 year of experience in customer service position.
• Experience in a health care service delivery environment is a plus.
• BLS (Basic Life Support) certification is preferred.

Responsibilities

• Greet and welcome members with hospitality and professionalism.
• Assist with member check-in and understanding of benefits and copays.
• Handle member questions and resolve issues promptly.
• Schedule appointments and respond to emails and calls.
• Collaborate with providers and clinic staff for a seamless experience.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Conflict resolution

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Apple products

Windows

ChromeOS

Job description

## PRN HostApply: Boise, Idaho: Part time: Posted Today: R26\\_942**About Crossover Health**Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.**Job Summary**The Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center.### ****Job Responsibilities***** Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.* Demonstrates a commitment to quality, delivering uncompromised service and outcomes.* Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.* Assists with assigned projects and special provider or patient requests.* Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.* Processes transactions required to begin or complete the visit.* Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.* Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.* Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.* Performs other duties as assigned****Required Qualifications***** Bachelor’s degree or equivalent experience* 1 year of experience in customer service position****Preferred Qualifications***** Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.* Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment* Proven organizational skills* High level of ownership, accountability and initiative* Experience with multitasking, issue resolution, and conflict management* Experience in a health care service delivery environment* BLS (Basic Life Support) certification****Physical Job Requirements***** Requires standing, walking and sitting for extended periods of time* Occasionally required to lift and carry items weighing up to 50 lbs* Manual and finger dexterity and hand-eye coordination* Requires corrected vision, hearing and speech within normal ranges* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.