PRN Front Desk Coordinator

Fresenius Medical Care; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Fresenius Medical Care in Houston, Texas, is seeking a Patient Services Coordinator who will be responsible for coordinating scheduling, managing patient records, and assisting with billing processes. This role requires handling insurance verification and ensuring all patient documentation is accurate and confidential.

The ideal candidate should have at least 1–2 years of experience in a medical setting, excellent communication skills, and proficiency in Microsoft Office. A High School Diploma is required, and an Associate Degree is preferred.

Qualifications

• 1–2 years of related experience, preferably in a medical setting with insurance billing.
• Proficiency in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.

Responsibilities

• Coordinate scheduling and communication for patients.
• Manage patient medical and financial records confidentially.
• Perform insurance verification and prior authorizations.
• Assist with patient transportation if qualified.
• Ensure timely completion of billing data.

Skills

Communication skills

Proficiency in Microsoft Office

Multitasking ability

Experience in medical billing

Education

High School Diploma or equivalent

Associate Degree or higher preferred

Job description

Purpose and Scope

As the Patient Services Coordinator, this position coordinates scheduling, pre‑procedure communication, medical record documents, EMR demographic data entry, requirements for payers and Revenue Cycle. It greets patients and answers multi‑line telephone and fax.

Principal Duties and Responsibilities

• Schedule and input all appointments in the scheduling module in a timely and efficient manner. Assure all pre‑procedure/pre‑operative activities are scheduled or completed. Manage patient cancellations, center cancellations, and additions to schedule in accordance with center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtaining patient identification and insurance information to initiate admissions process.
• Assemble, file, and maintain patient medical records and financial records in a confidential and secure manner.
• Complete the front‑end billing process, ensuring all information is entered into the computer registration module.
• Perform insurance verification and complete all required processes for prior authorizations or other actions required by payors.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents, completing within 24 hours of completed visit, including physician reports to referral sources.
• Communicate all changes about procedure and insurance identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate the collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assure documentation of logs of medical record release.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients, facility staff, and physicians.

Supervision

None

Education

High School Diploma or an equivalent combination of education and experience. Associate Degree or higher preferred.

Experience and Required Skills

• 1–2 years of related experience, preferably in a medical setting with insurance billing.
• Proficiency in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Fresenius Medical Care maintains a drug‑free workplace in accordance with applicable federal and state laws.