PRN ED Outpatient Patient Access Rep - Gainesville & Lumpkin - Shifts Vary

Northeast Georgia Medical Center; Gainesville (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Northeast Georgia Health System is seeking a Patient Access professional to greet patients, collect demographic and insurance data, verify benefits, and guide patients through registration. The role includes handling co-pays and potential financial counseling needs, ensuring accuracy in the EHR, and coordinating with hospital staff across locations.

Strong communication, problem-solving, and familiarity with billing requirements are essential to maintain smooth patient flow and high satisfaction

Qualifications

• High school diploma or GED required.
• Preferred: Associate or Bachelor's in Business, Financial/Healthcare field.
• Experience with medical terminology and data entry.
• Knowledge of billing basics and payor requirements.
• Ability to work independently and handle stress professionally.
• Familiarity with EHR systems and patient registration processes.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify insurance eligibility and pre-certification when applicable.
• Obtain and document co-pays, deductibles, and financial responsibilities.
• Educate patients on billing processes and available financial counseling.
• Ensure accuracy of all data in the EHR and related systems.
• Support otherregistration tasks across hospital locations.

Skills

Independence

Stress management

Communication skills

Billing knowledge

EHR systems

Medical terminology

Education

HS Diploma/GED

Healthcare business degree

Job description

Job Category:

Revenue Cycle

Work Shift/Schedule:

Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Under the supervision of The Patient Access Supervisor, this position is responsible for ensuring the delivery of outstanding customer service while greeting patient, registering patient and verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verification of pre-certification obtained from insurance companies and/or physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible, co-insurance, and/or providing financial counseling when appropriate, and completing the entire registration process.

Minimum Job Qualifications

Licensure or other certifications:

Educational Requirements: High School Diploma or GED

Minimum Experience: Proficient in the use of office equipment (computer, fax, telephone, scanning copier). Must be mobile and push patient in wheelchair, if necessary between any location within hospital campus.

Preferred Job Qualifications

Preferred Licensure or other certifications: Bilingual preferred

Preferred Educational Requirements: Associate or Bachelors Degree in Business, Financial/HealthCare related field.

Preferred Experience: Medical terminology, data entry and computer experience, admitting, business office, collection, physician office experience and working with public preferred.

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to work independently, emotionally mature and able to function effectively under stress while continuing to demonstrate positive attitude with patients at all times
• Excellent problem solving and analytical skills
• Working knowledge of Protected Health Information
• Ability to be flexible and manage change. Excellent written and oral communication skills required.
• Must be proficient with use of all Patient Access Systems, Software Application and Processes
• Must be able to demonstrate knowledge of billing requirements and proper documentation of
• Must possess detailed understanding and knowledge of insurance guidelines and protocols, the components of full verification, and payor information / requirements

Essential Tasks and Responsibilities

• Responsible for capturing and documenting all pertinent patient demographic, subscriber, and insurance information ie; patient Policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information. Documentation must include, effective date, copay, deductible, out of pocket, co-insurance, and stop loss amounts, percentage of coverage and any other pertinent information concerning the specific visit into the EHR system.
• Obtains complete and accurate insurance information; completes insurance verification by contacting patients, physician offices and insurance/payer regarding the visit; verifies patient's insurance eligibility and benefits with the information obtained.
• Reviews work and assures accuracy in all aspects of the position; particularly patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas.
• Responsible for assessing and collecting financial liabilities prior to service when applicable; educates patients on billing process for the facility; refers patients for financial counseling if applicable; documents payment information in system as appropriate.
• Scans appropriate data into Document Management System (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record ).
• Identify patient's history in all Patient Access Systems to avoid duplication of medical records.
• Responsible for confirming and updating EHR system with pre-certification information for all scheduled and non-scheduled outpatient accounts as applicable.
• Performs medical necessity checks on all appointments in which it is applicable; completes ABN form upon any failure to meet medical necessity.
• Obtains and accurately completes MSP forms when applicable.
• Demonstrates ability to complete and explain all registration related consents and other documents as needed to the patient.
• Responsible for preparing patient packets for next day's scheduled procedures (varies per area).
• Works according to standard operating procedure during EHR or other system downtimes.
• Responsible for working with physician offices and other departments to ensure patient satisfaction is met.
• Understands and utilizes all systems appropriately as related to the registration process.
• Expected to meet all goals set by department management to include, but not limited to; productivity, accuracy, collections, and customer satisfaction.
• Performs any and all related job duties as assigned; ma