Private Client Office Banker

Flagstar Bank; New York (NY); On-site; USD 102,000 - 173,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Leave program

Job summary

Flagstar Bank is seeking a Private Client Office Banker in New York to deliver white-glove service across delivery channels and manage client experiences. The role emphasizes deep product knowledge and collaboration with internal experts to deepen relationships.

The ideal candidate has 5+ years working with affluent clients in private banking, with a strong focus on proactive problem solving and cross-LOB coordination.

Qualifications

• Undergraduate degree required.
• 5+ years experience with affluent clients, preferably in Private Banking.
• Deep understanding of private bank consumer and business product offerings.
• Ability to coordinate with internal subject matter experts as needed.

Responsibilities

• Provide customized and elite service levels to clients and prospects in person, via e-mail and over the phone.
• Perform all teller transactions and service requests for PCG clients.
• Possess a deep understanding of Flagstar Private Bank’s consumer and business product offerings, as well as broader capabilities across all LOBs at Flagstar Bank.
• Introduce bankers and subject matter experts to clients to deepen relationships.
• Anticipate opportunities and challenges pro-actively in all situations.
• Analyze and resolve issues for clients, escalating sensitive matters as needed.
• Culture carrier; collaborate on customized solutions with stakeholders.

Skills

Elite client service

Relationship management

Teller experience

Financial product knowledge

Education

Undergraduate degree

Tools

Banking software

Job description

Position Title

Private Client Office Banker

Location

New York, NY 10022

Job Summary

The Private Client Office Banker is responsible for managing the experience for clients and prospects through all delivery channels within a Private Client Office. This role will provide white-glove service during each interaction, including, but not limited to service requests, inquiries, appointments and transactions.

Job Responsibilities

• Provide customized and elite service levels to clients and prospects in person, via e-mail and over the phone.


• Perform all teller transaction and service requests from clients, including any PCG clients who visit the office.


• Possess a deep understanding of Flagstar Private Bank’s consumer and business product offerings, as well as broader capabilities across all LOBs at Flagstar Bank.


• Ability to comprehend individual financial situations and introduce appropriate bankers and subject matter experts as needed, with the intention of deepening relationships.


• Anticipate opportunities and challenges pro-actively in all situations.


• Analyze and resolve issues for clients, leveraging internal subject matter experts when appropriate, and escalating any sensitive matters as needed.


• Culture carrier; in every internal and external relationship, work to collaborate on, deliver and follow-up on customized solutions.

Additional Accountabilities

• Use independent judgement, experience and discretion to make decisions.


• Perform special projects, and additional duties and responsibilities as required.


• Adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training.


• Accountable to maintain compliance with applicable federal, state and local laws and regulations.


• Front line private banker who handles routine banking transaction and customer interactions.


• cash handing: depositing and withdrawing cash, cashing checks and handlings other customer requests.


• Acts as the point of contact for the Private Bank office and facilities.


• Ensures that security and compliance through following protocols to detect fraudulent transactions and maintain bank’s security.

Job Requirements

• Education level required: Undergraduate Degree (4 years or equivalent).


• Minimum experience required : 5+ Years experience working with affluent clients, preferred in Private Banking.

Job Competencies

• Ability to analyze and provide financial service solutions to individual and business private banking clients.


• Provide elite service level, complete with follow-up after initial interactions.


• Multi-tasking required.


• Exceptional calendar and time management required.

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Compensation

Pay Range $101,770.50 - $173,468.00

Commitment to Equal Opportunity

Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Contact Information

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at [e-mail].

Additional Information

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

EEOC Information

For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender