Private Bank Digital Product Manager, VP

JPMorgan Chase; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

J.P. Morgan's U.S. Private Bank Digital team is recruiting a Vice President, Product Manager to lead the design and delivery of a brand-new onboarding experience for Becoming a Client.

You will own the vision, roadmap, and execution for a product that shapes the first impression for new Private Bank clients. This high-impact role demands navigating ambiguity, balancing exceptional client experience with regulatory and operational realities, and partnering across Legal, Risk, Ops, Design, and

Qualifications

• 7+ years of product management experience in digital/consumer-grade experiences from zero to one.
• Experience shipping in regulated environments (financial services preferred).
• Strong discovery, writing, prioritization, roadmapping and metrics-driven decision making.

Responsibilities

• Define and own the vision, strategy, and multi-year roadmap for a net-new onboarding experience.
• Translate client/advisor/business needs into a differentiated digital journey for Private Bank onboarding.
• Own end-to-end product lifecycle including discovery, definition, delivery, measurement, and iteration.

Skills

Product management

Digital onboarding

Cross-functional leadership

Regulatory/compliance

Stakeholder management

AI-native prototyping

Communication

Ambiguity navigation

Education

Undergraduate degree

MBA or advanced degree

Job description

About the role:

J.P. Morgan's U.S. Private Bank Digital team is reimagining how the world's most sophisticated clients become clients. We are hiring a Vice President, Product Manager to lead the design and delivery of a brand-new onboarding experience - a cornerstone of our Becoming a Client (BAC) journey - that will transform how prospects transition into fully engaged Private Bank clients.

This is a high-impact, high-visibility role for a product leader who thrives in ambiguity, builds from a blank page, and can balance exceptional client experience with the realities of regulatory, operational, and platform complexity. You will own the vision, roadmap, and execution for a product that materially shapes the first impression every new Private Bank client has of J.P. Morgan.

Responsibilities:

Product Vision & Strategy

• Define and own the vision, strategy, and multi-year roadmap for a net-new Private Bank onboarding experience.
• Translate client, advisor, and business needs into a differentiated digital journey - one that reflects the Private Bank's standard of service and the complexity of our clients (multiple accounts, positions, lending relationships, trusts, and entities).
• Partner closely with PB Exchange, CRM, JPO, and the broader BAC ecosystem to ensure continuity from prospect to fully onboarded client.

Discovery & Design Partnership

• Lead deep discovery with advisors, prospects, operations, legal, risk, and compliance to uncover pain points and opportunities.
• Partner with Design to co-create prototypes rapidly using AI-native tools and workflows - moving from idea to clickable experience in days, not weeks.
• Champion a research-driven, hypothesis-led approach grounded in client complexity and advisor realities.

Execution & Delivery

• Own the end-to-end product lifecycle: discovery, definition, delivery, measurement, and iteration.
• Write crisp specs, prioritize ruthlessly, and partner with Engineering to ship high-quality releases on committed timelines.
• Define success metrics (time-to-fund, drop-off, advisor effort and client satisfaction) and instrument the product from day one.

Cross-Functional Leadership

• Build strong, accountable partnerships across Legal, Risk, Compliance, KYC, Operations, Marketing, Advisor teams, and shared platform partners.
• Navigate shared-platform tradeoffs (speed, control, brand, roadmap influence) with clarity and conviction.
• Communicate crisply with senior stakeholders, including MDs and executive sponsors, with a bias toward written clarity and visual storytelling.

AI-Native Ways of Working

• Embrace and advance our AI-native operating model - using AI tools for research, prototyping, specs, and competitive analysis.
• Raise the bar on team practices and contribute to the shared knowledge base and templates that elevate the broader Product organization.

Required Qualifications

• 7+ years of product management experience, including building complex, consumer-grade digital experiences from zero to one.
• Demonstrated success shipping products in regulated environments (financial services, healthcare, or similar) - ideally including onboarding, KYC, or account opening journeys.
• Strong product craft: discovery, writing, prioritization, roadmap definition, and metrics-driven decision making.
• Proven ability to lead cross-functional teams across Design, Engineering, Legal, Risk, and Operations without formal authority.
• Excellent written and verbal communication; ability to influence senior stakeholders with clarity and precision.
• Comfort with ambiguity and complexity - you thrive when there's no playbook

Preferred Qualifications

• Experience in wealth management, private banking, or sophisticated client segments where financial complexity is the norm.
• Familiarity with onboarding, data collection, or client data orchestration products.
• Experience designing for advisor-led experiences where both the end client and the professional user matter.
• Fluency with AI-native product tools (prototyping, research synthesis, spec generation) and genuine curiosity about how AI reshapes product work.
• Experience operating across distributed teams (US onshore + offshore partners).
• Undergraduate degree required; MBA or advanced degree a plus.