Priority Care Specialist - Guaranteed Hours

Family Resource Home Care; Snohomish (WA); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Consistent Hours & Pay

24/7 Caregiver Support

Paid Orientation & Training

Employee Rewards & Recognition Program

Continuing Education

Job summary

Family Resource Home Care is seeking a Priority Care Specialist to deliver in-home care to clients with varied needs. You will support onboarding new caregivers, be assigned fixed availability, and ensure at least 30 hours weekly when possible, with a guaranteed fallback pay for gaps.

Earn $28.25 per hour with consistent hours and pay, 24/7 caregiver support, paid orientation and ongoing training, and a rewards program for referrals. Join a team that values your expertise and dedication.

Qualifications

• Minimum 1 year experience in home care, AFH, hospital or nursing home setting.
• Active CPR required.
• Ability to pass a state and national background check.
• Valid driver's license, auto insurance and clean driving record.
• WA Only – Current valid CEs if you are an HCA.

Responsibilities

• Provide client care as scheduled for new, emergency, or fill-in assignments.
• Establish positive relationships with client care team and Scheduling to facilitate communication.
• Observe and report changes and concerns to supervisors.
• Ensure care is provided per the client care plan and tasks.
• Assist with personal care tasks, daily living activities, meals, and transportation.
• Provide training for new caregivers as needed.
• Adhere to FRHC policies and state/federal regulations.

Skills

CPR Certification

Valid driver’s license

Background check

AxisCare app familiarity

Tools

AxisCare app

Job description

Come join our award-winning caregiving team! If you are passionate about improving lives, you belong here. Our caregivers are our most important asset. See why our caregivers chose to come and stay to thrive.

Priority Care Specialist

The Priority Care Specialist primary responsibility is to provide direct in-home care services for clients that may be new, need a fill-in, or have varied diagnoses and needs that require an experienced caregiver, as well as supporting and onboarding new caregivers.

The Priority Care Specialist will be assigned required days and hours of availability for their branch that they must be available to accept client shifts. The Priority Care Specialist will receive at least 2 hours’ notice of a pending shift within their hours of availability in order for the shift to be required for them to accept.

The Priority Care Specialist will be guaranteed at least 30 hours of work per week if these requirements are met. If the Priority Care Specialist does not receive at least 30 work hours per week and the above requirements are met, they will be paid for any remaining gap in hours up to their 30 hour per week guarantee.

Schedule/Openings:

PCS 1 - Sunday through Thursday 8a-6p
PCS 2 - Monday through Friday 7a-5p
PCS 3 - Monday through Friday 8a-6p
PCS 4 - Monday through Friday 8a-6p
PCS 5 - Monday through Friday 9a-7p
PCS 6 - Tuesday through Saturday 8a-6p

Pay:

$28.25 per hour

Why Family Resource Home Care?

• Consistent Hours & Pay. We will staff you to your availability to get you the hours and paycheck you expect!
• 24/7 Caregiver Support. You will never work without having someone available to answer the phone should you need something. Our branch staff, Customer Support, and Scheduling teams are available 7 days a week.
• Paid Orientation & Training. You will be paid for the time you spend at orientation and any additional online training required.
• Employee Rewards & Recognition Program! Earn up to $478 per referral and additional rewards from our recognition program!
• Continuing Education. Access to online training and continuing education courses.

Duties and responsibilities

• Provide client care as scheduled for new, emergency, or fill-in assignments.
• Establish a positive relationship with the client care team and Centralized Scheduling to facilitate good communication and awareness of each other’s needs.
• Establish a positive relationship with clients, client’s representatives, and client’s family to facilitate good communication.
• Observe and report changes, incidents, concerns, and other important information to the supervisors by phone or in client notes.
• Ensure care is provided by direction of the client’s care plan. Care tasks may include (but are not limited to):
• Performing general household chores (i.e. bed making, linen changing, dusting, vacuuming, dishes, etc.).
• Assist clients with personal care tasks (i.e. bathing, incontinence care, transfers, ambulation, etc.)
• Assist client with activities of daily living (i.e. shaving, oral care, hair care, dressing, etc.)
• Assist with meal planning and preparation.
• Transport clients to appointments, errands, etc.
• Perform tasks while following standard precautions and infection control.
• Provide training for new Caregivers as needed.
• Adhere to all FRHC policies, procedures, and state and federal regulations.

Requirements

• 18 years of age or older
• Active CPR
• Ability to pass a state and national background check
• Valid driver’s license, auto insurance and clean driving record
• One year experience in home care, AFH, hospital or nursing home setting
• Ability to lift to 50lbs
• Smart phone with ability to download and utilize the AxisCare app
• WA Only – Current valid CEs if you are an HCA

Preferred Qualifications:

• NAC, HCA, or other state approved licenses.
• Nurse Delegation Certificate
• Active state NAC/CNA or HCA license