Prior Authorization & Scheduling Coordinator - Twin Cities Orthopedics Rheumatology

iHealth; Woodbury (MN); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto & Pet insurance savings

Job summary

i-Health in Minnesota is seeking a Clinical Care Coordinator to support patient care and administrative tasks within the Rheumatology department. This full-time, in-person role handles prior authorizations and infusion scheduling across two locations (Hudson and Woodbury) with a Monday–Friday schedule.

Primary duties include coordinating with providers and insurance, maintaining plan requirements, and ensuring efficient patient workflows while delivering excellent service to patients.

Qualifications

• High school diploma or GED or equivalent.
• 2 years prior authorization experience.
• Medical terminology knowledge preferred.
• Strong understanding of prior authorization processes and infusion scheduling.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Customer service experience.

Responsibilities

• Manage prior authorizations and scheduling for rheumatology and infusion patients.
• Provide communication and liaison between providers and patients.
• Obtain benefit, referral and/or authorization requirements per insurance guidelines.
• Provide follow up to patient inquiries, contacting provider and/or insurance company as necessary.
• Maintain knowledge of health care plan requirements and networks.
• Collaborate with providers, clinical staff, and insurance companies to ensure efficient workflow and patient care.

Skills

Prior authorizations

Scheduling

Communication

Organization

Problem-solving

Customer service

Education

High school diploma/GED

2 years prior authorization experience

Tools

Medical terminology

Job description

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patient and providers.

Full-time role working Monday - Friday 8:00 AM - 4:00 PM, in-person position, working in the Rheumatology department with primary duties of Prior Auth and Infusion scheduling, 3 days a week at Hudson and 2 days a week at Woodbury.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Manage prior authorizations and scheduling for rheumatology and infusion patients.
• Provide communication and liaison between providers and patients
• Obtains benefit, referral and/or authorization requirements per insurance guidelines
• Provide follow up to patient inquiries, contacting provider and/or insurance company as necessary
• Maintain a working knowledge of health care plan requirements and health plan networks
• Collaborate with providers, clinical staff, and insurance companies to ensure efficient workflow and patient care.
• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent
• 2 years prior authorization experience
• Medical terminology knowledge strongly preferred
• Strong understanding of prior authorization processes and infusion scheduling.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Customer service experience

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive benefits package - to learn more click here.
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [e-mail]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.