Printer Fleet Administrator

Ricoh USA, Inc.; Juno Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Tuition assistance

Paid vacation

Holidays

Job summary

Ricoh USA, Inc. is seeking an Administrator, Print Support onsite in Juno Beach, FL. This role focuses on daily support of the customer’s Ricoh-managed print fleet, handling supply, service, and asset management to ensure print availability and SLA achievement.

Responsibilities include monitoring fleet performance, assisting with device moves, and providing timely customer assistance while upholding Ricoh’s service standards and reporting requirements.

Qualifications

• Requires strong customer service focus and professional communication.
• Experience managing projects/programs of medium scale is preferred.
• Basic knowledge of printers, Multi-Function Printers and related devices required.

Responsibilities

• Support the daily operation of Ricoh managed devices in the customer fleet.
• Monitor fleet performance and ensure SLAs are met.
• Coordinate supply, service, and asset management for print devices.
• Respond to customer requests and provide timely, professional support.
• Maintain asset data and generate contracted reports as needed.

Skills

Customer service

Communication

Project management

Printer knowledge

Education

4-year college degree or equivalent

Job description

Job Description

Administrator, Print Support MS Onsite POSITION PROFILE

Administrator, Print Support MS Onsite POSITION PROFILE

Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs). Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.

Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately.

Job Duties And Responsibilities

• Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.
• Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impacting problems, as well as to remedy problems as they occur
• Responsible for supply management of the fleet including orders and procurement, PAR (Periodic Automatic Replacement) levels, inventory, and distribution.
• Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally.
• Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.
• Monitors service alert and request activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
• Helps coordinate machine moves, removals, and installations.
• Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.
• Able to report asset and service contract information, as required.
• Manages the manual and automatic (AMR) collection, review, validation, and submission of meter readings.
• Maintains an accurate master list of devices (MLD) using appropriate asset management tools and databases and delivers contracted reports as scheduled or upon request.
• Acts as an advocacy for the customer in all matters concerning the fleet reporting and other support as required.
• Conducts periodic client satisfaction surveys.
• Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends.
• Conducts implementation of national launch programs/processes including field training.
• Completes all required administrative tasks in an accurate and timely manner.
• Exhibits a professional appearance and positive demeanor.
• Manages hot swap inventory.
• Support inventory and implementation efforts.
• Performs other duties as assigned.
• Provides training on the use of RICOH equipment and features.
• Manages printer procurement as required by the customer.

Additional Job Duties And Responsibilities

• Responsible for cost management of the print fleet, including tracking expenses related to supplies, maintenance, and energy consumption. Implements strategies such as routing large jobs to economical printers and setting default duplex and black-and-white printing options to reduce waste and costs.
• Monitors and analyzes fleet usage through print management software to identify inefficiencies and potential waste. Routes print jobs to the most cost-effective devices to optimize resource utilization across the fleet.
• Handles help desk tickets, troubleshoots device and print-related errors, and coordinates repairs to minimize downtime. Manages maintenance schedules and supply inventory, often remotely, in conjunction with Reggie.
• Ensures print security and compliance through management of access controls, password administration, and integration of devices into security platforms. Oversees secure decommissioning of devices to prevent data breaches and maintain regulatory compliance.
• Develops, implements, and maintains company-wide printing policies and procedures. Provides employee training on efficient and secure use of the print environment, including updates to knowledge articles and educational initiatives supporting cloud-based printing processes.
• Provides regular reporting and analysis of fleet performance, costs, utilization, and security metrics. Leverages data to identify opportunities for process improvements and technology enhancements.
• Provides on-site support and oversight of the print fleet within the Juno Beach office five (5) days per week. Partners closely with Reggie to ensure operational effectiveness and timely resolution of fleet-related issues.
• Supports storm preparedness and emergency response activities by managing the Emergency Fleet and making critical decisions regarding printer staging, housing, and deployment during storm events. Provides on-site support at the FPLCC (Juno Beach) as required.

Typically Requires

QUALIFICATIONS (Education, Experience and Certifications)

• 4-year college degree or equivalent work experience required.
• Prior experience managing large-scale fleet implementations a plus.
• Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge.
• Minimum of 2 years project/program management experience and a track record of success in customer service.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills including ability to follow up to ensure closure of issues.
• Strong communication and presentation skills.
• Strong project management skills and ability to prioritize tasks.
• Strong technical knowledge of network and site-specific printers, and company products.
• Possesses methodical approach to resolving problems.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Requires internal contact within department and with other corporate personnel and external contact with customers, agencies, vendors, etc.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
• Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
• Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8236

Job Category : Service Delivery

Posting Date : 2026-08-20T17:06:54+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Juno Beach, FL, United States

Driving requirements : Non-driver

Sign-on Bonus : No