Print Production Spec Client Service Representative 1st Shift

RR Donnelley; Manchester (CT); On-site; USD 48,500 - 70,900; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

A leading print and marketing solutions provider in Manchester is seeking a Print Production Spec/Client Service Representative. The role entails coordinating printed materials, managing client relationships, and supporting sales efforts. Ideal candidates will have a high school diploma or GED, along with 5+ years of relevant experience, and must exhibit excellent communication and organizational skills. This full-time position offers a compensation range of $48,500 to $70,900 a year, with comprehensive benefits including medical, dental, and a 401(k) plan.

Qualifications

• 5+ years of client service or administrative support in manufacturing environments.
• Excellent organizational skills to manage deadlines and workload.

Responsibilities

• Coordinate production of printed materials for clients.
• Assess, plan, and coordinate major aspects of projects.
• Build and maintain client relationships.
• Provide pre-sales support and assist sales with pricing.

Skills

Excellent communication skills

Strong organizational skills

Client relationship management

Knowledge of MS Office

Education

HS diploma or GED

Tools

MS Office

Google Suite

Job description

Print Production Spec/Client Service Representative - 1st Shift

• Full-time
• Air Force MOS: 25L1: Logistics Plans and Programs
• Marine MOS: 0111: Administrative Specialist
• Army MOS: 42E: Administrative System Management
• Department: Administration & Customer Service
• Shift: 1st Shift
• Compensation: USD 48,500 - USD 70,900 - yearly

RRD is a leading global provider of marketing, packaging, printing, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Responsibilities

• Coordinate production of printed materials or print-related services for the company's clients and maintain positive client relations through active engagement from initial contact through final disposition of the product.
• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership.
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships.
• Consult with clients and production to execute plans.
• Establish own priorities to meet the demands of the business.
• Mentor junior-level staff, providing a quality review, sharing knowledge, and demonstrating expertise.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• Provide pre-sales support with clients and discuss manufacturing capabilities and requirements needed to produce a successful job.
• Assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• Work with sales and clients on their kitting, warehousing and distribution needs as required.
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
• Determine supplies and paper needed for jobs, including use of vendors to supply components of the product.
• Assist sales in the RFP process and have responsibility for the composition and/or copy prep of the client's products.
• Exert up to 20 to 50 lbs. of force occasionally, and/or 10-25 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
• Provide training and support to new and existing team members as assigned.
• Work overtime as necessary.
• Perform other related duties and participate in special projects as assigned.

Hours: 8:30 AM to 5:00 PM

Qualifications

• May possess additional education certification at this level.
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Requires excellent knowledge of the functional area(s) related to the job.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays as needed.
• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.

Benefits

All your RRD's current salary range for this role is $48,500 to $70,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Informationwill be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.