Print Operator

Canon-Business-Process-Services-f89af7fd; New York (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & development

Positive work env

Employee discounts

Job summary

Canon-Business-Process-Services-f89af7fd in New York seeks a Print Operator to deliver exceptional customer service and manage print requests across systems. You will follow production processes to ensure quality finishing and basic troubleshooting for copiers and printers.

Responsibilities include processing and logging requests, meter readings, inventory checks, and daily quality checks. Strong communication and reliability, with overtime ability, are essential.

Qualifications

• High school diploma or equivalent is required.
• 1-5 years experience in a print center or similar environment.
• Familiarity with print center operations and equipment.
• Ability to operate and troubleshoot printing/duplication hardware.

Responsibilities

• Review and prioritize print requests from multiple sources according to complexity and urgency.
• Deliver print jobs on time; maintain logs of submitted/completed work.
• Perform minor maintenance, clear jams, and arrange service calls as needed.
• Take daily meter readings and monitor print supplies inventory.
• Inform clients of completion times and resolve issues to client satisfaction.
• Help open/close print center and keep the area neat and professional.
• Adjust image quality and create folders for print-on-demand orders as required.
• Prepare monthly production and volume reports to measure productivity and billing.

Skills

Customer service

Production processes

Print center ops

Troubleshooting

Communication skills

Overtime capable

Physical stamina

Education

High school diploma or equivalent

Tools

Copier/Printer hardware

Folding/binding equipment

Paper cutters

Job description

Overview

The Print Operator will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted


• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs


• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning


• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners


• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client’s satisfaction


• Help to open and close the print center; Assist in keeping the center neat and professional looking


• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing


• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

May possibly perform any of the following functions at the direction of the Site Manager:

• Send, receive and deliver faxes


• May be requested to perform document scanning


• Prepare mail/packages for shipping orders


• Provide light housekeeping such as making coffee and keeping conference rooms orderly


• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site


• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

Qualifications

• High school Diploma or equivalent


• 1-5 years experience working directly in a print center


• Some familiarity with the general job functions, and minimal understanding of the detailed aspects of the job


• Knowledge of machine operations from low to high volume high speed duplicating equipment


• Proficiency in the use of a variety of reproduction-related equipment & systems (fax, scanner, punches, staplers, inserters, folders, paper cutters, spiral-binding, velo-binders, stitcher and collaters, counters


• Close supervision involving detailed instructions and constant checking on work performance


• Excellent customer service, professional attitude and appearance is a must


• Ability to work overtime & meet deadlines


• Ability to follow directives and handle physical demands


• Possess strong communication skills

PHYSICAL DEMANDS

• Physical activity required including frequent bending, reaching, lifting and standing in stacking print output into boxes or containers


• May lift and/or move up to 50 lb

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!