Print Operator

Canon Business Process Services, Inc.; Chandler (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

Canon Business Process Services, Inc. is seeking a Print Operator to efficiently manage client print requests and operate production equipment for binding, cutting and finishing. You will ensure high-quality outputs and timely delivery while maintaining accurate logs.

The role requires attention to detail, good communication, and the ability to troubleshoot copiers and printers. You will work with a team to support daily operations and help keep the print center organized and productive.

Qualifications

• High school diploma or equivalent required.
• 1-5 years of experience in a print center.
• Familiarity with print center operations and basic equipment.
• Knowledge of high/low volume duplicating equipment.

Responsibilities

• Review and prioritize print requests from various sources according to urgency.
• Deliver print jobs within established timeframes and maintain logs.
• Perform minor maintenance on reproduction equipment and handle jams.
• Take meter readings and monitor print supplies inventory.
• Inform clients of ETA and resolve delays or issues.
• Assist with opening/closing the print center and keep it organized.
• Adjust image quality and manage print-on-demand folders when needed.
• Prepare monthly production and volume reports.

Skills

Customer service

Print center operations

Equipment troubleshooting

Communication skills

Teamwork

Education

High school Diploma

Tools

Copier machinery

Folding/Binding equipment

Scanner

Fax machine

Job description

Overview

The Print Operator will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs
• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client’s satisfaction
• Help to open and close the print center; Assist in keeping the center neat and professional looking
• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

May possibly perform any of the following functions at the direction of the Site Manager:

• Send, receive and deliver faxes
• May be requested to perform document scanning
• Prepare mail/packages for shipping orders
• Provide light housekeeping such as making coffee and keeping conference rooms orderly
• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

Qualifications

• High school Diploma or equivalent
• 1-5 years experience working directly in a print center
• Some familiarity with the general job functions, and minimal understanding of the detailed aspects of the job
• Knowledge of machine operations from low to high volume high speed duplicating equipment
• Proficiency in the use of a variety of reproduction-related equipment & systems (fax, scanner, punches, staplers, inserters, folders, paper cutters, spiral-binding, velo-binders, stitcher and collaters, counters
• Close supervision involving detailed instructions and constant checking on work performance
• Excellent customer service, professional attitude and appearance is a must
• Ability to work overtime & meet deadlines
• Ability to follow directives and handle physical demands
• Possess strong communication skills

PHYSICAL DEMANDS

• Physical activity required including frequent bending, reaching, lifting and standing in stacking print output into boxes or containers
• May lift and/or move up to 50 lb

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!