Print Advisor

FedEx; Plano (TX); Hybrid; USD 70,000 - 105,000; Full time

Job summary

FedEx Office in Plano, Texas, seeks a Print Advisor for a hybrid role partnering with clients and internal teams to guide print production, sourcing, and execution across Direct Mail, Signs and Graphics, and Outsource Print. The Advisor applies industry knowledge, performs KPI-driven analysis, and helps optimize timelines, costs, and quality.

You will prepare high-level presentations, advise on vendor capabilities, review print specs, and support cross-functional teams with SCM, marketing, and

Qualifications

• 5+ years in Direct Mail, Distributed Print, Outsource Print, or Signs and Graphics.
• 5+ years in print production, print consulting, or client-facing roles within print management or marketing services.
• Deep understanding of print processes including offset, digital, large format, packaging, and specialty printing.
• Strong consultative and interpersonal communication skills.
• Ability to simplify complex production topics for non-technical stakeholders.
• Experience managing vendor relationships and providing production recommendations.
• Experience with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Periodic travel may be required.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Manage and support key products such as Direct Mail, Distributed Print, Signs and Graphics and Outsource Print initiatives.
• Collaborate on program development and implementation, including business requirements, overall improvements, and KPI measurements.
• Use metrics to identify issues, make decisions, and track improvements.
• Advise stakeholders on effective print production methods, formats, and finishes based on goals, budgets, and timelines.
• Prepare high-level business presentations using MS PowerPoint with relevant data.
• Communicate with management and stakeholders on project status, risks, and opportunities.
• Provide insight into material selection, print capabilities, and vendor strengths.
• Identify opportunities for process improvement, cost savings, or production efficiency as SME on Print.
• Partner with internal teams to ensure execution aligns with strategic recommendations.
• Review and approve print specs, proofs, and vendor selections for accuracy.
• Troubleshoot production issues or last-minute changes with actionable solutions.
• Offer sourcing insights on in-network vs. outsourced print providers.
• Evaluate vendor capabilities and quality to align with goals.
• Collaborate with pricing and sourcing teams on vendor selection and pricing.
• Serve as SME on print within cross-functional teams (Sourcing, Marketing, Solutions, Sales, Pricing).
• Educate teams on print options, timelines, and requirements.
• Contribute to onboarding and training materials for teams working with print production.
• All other duties as needed or required.

Skills

Direct Mail

Distributed Print

Outsource Print

Signs and Graphics

Print Production

Print Consulting

Client-facing

Vendor relationships

Microsoft Office

Travel willingness

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY:
The Print Advisor serves as a strategic partner to clients and internal stakeholders, offering expert guidance across print production, sourcing, and execution. This individual contributor role combines deep print industry knowledge with strong client-facing communication, enabling the Advisor to influence decisions related to project & program execution, vendor selection, materials, timelines, and cost optimization. This role brings a consultative mindset, the ability to troubleshoot complex challenges, and a passion for delivering quality-driven, efficient print solutions across products such as Direct Mail, Distributed Print, Signs and Graphics, and Outsource Print.

“This is a hybrid position located in Plano, TX. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week.”

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Manage and support key products such as Direct Mail, Distributed Print, Signs and Graphics and Outsource Print initiatives
• Collaborate on program development and implementation, including business requirements, overall improvements, and associated Key Performance Indicators (KPI’s)
• Use metrics to identify issues, make decisions, track improvements
• Advise external & internal stakeholders on the most effective print production methods, formats, and finishes based on goals, budgets, and timelines
• Prepare high-level business presentations using MS PowerPoint, including usage of relevant data as appropriate
• Communicate with management and internal/external stakeholders on project status, risks, opportunities, etc.
• Provide insight into material selection, print capabilities both internal and outsource, and vendor strengths to optimize production outcomes
• Proactively identify opportunities for process improvement, cost savings, or production efficiency across projects and programs as a Subject Matter Expert (SME) on Print
• Partner with internal stakeholders / team members to ensure execution aligns with strategic recommendations
• Partner in review and approval in print specs, proofs, and vendor selections for accuracy and consistency with client expectations, as needed
• Help troubleshoot production issues or last-minute changes by recommending actionable solutions
• Offer insight into sourcing strategies, including when to use in-network vs. outsourced print providers
• Evaluate vendor capabilities and quality to ensure alignment with project or program goals
• Collaborate with pricing & sourcing teams to advise on vendor selection and pricing
• Serve as a subject matter expert (SME) on print within cross-functional teams (e.g. Sourcing, Marketing, Solutions, Sales, Pricing etc.)
• Educate internal teams on print options, timelines, and requirements to align on deliverables
• Contribute to onboarding and training materials for teams working with print production
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• 5+ years of experience in Direct Mail, Distributed Print, Outsource Print, or Signs and Graphics
• 5+ years of experience in print production, print consulting, or client-facing roles within print management or marketing services
• Deep understanding of print processes including offset, digital, large format, packaging, and specialty printing
• Strong consultative and interpersonal communication skills
• Ability to simplify complex production topics for non-technical stakeholders
• Experience managing vendor relationships and providing production recommendations
• Experience with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Periodic travel may be required
• Bachelor’s Degree or equivalent experience
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.