Principal Technology Engineer - Workplace Technology and AI Enablement, Field Agencies

Guardian Life; Bethlehem (Northampton County); Hybrid; USD 119,000 - 195,000; Full time

Job summary

Guardian Life in Bethlehem, NJ, Holmdel, NJ, and New York City is seeking a Principal Technology Engineer to advance Workplace Technology and AI Enablement for Field Agencies. The role collaborates with cross-functional teams to implement AI-powered tools and Microsoft 365 enhancements, delivering an integrated, secure, and productive workplace for field partners.

You will drive the Workplace architecture, train on AI copilots, coordinate with security and IT teams, and ensure adoption across

Qualifications

• Hands-on experience implementing and training on AI-driven solutions to improve productivity and workflows.
• Bachelor’s degree or equivalent work experience in a relevant field.
• Solid understanding of workplace and messaging technologies.
• Experience working with field/sales personnel is a plus.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Strong attention to detail and commitment to high-quality work within timelines.
• Experience in financial services or insurance.
• Knowledge of Microsoft 365, Zoom, Hearsay, Microsoft Copilot, cloud services (AWS/Azure), Mac/PC and mobile.

Responsibilities

• Maximize Guardian’s existing workplace capabilities for field and agency adoption.
• Champion adoption and implementation of AI technologies across the field workplace.
• Facilitate feedback from field members and identify trends for improvements.
• Research and assist with new technologies to improve efficiency and security of the Windows collaboration environment.
• Collaborate with technical leads to develop solutions for cloud and mobile platforms for field workplace.
• Create architectural roadmaps to support field & agency distribution arms.

Skills

AI-driven solutions

Workplace technologies

Cross-functional collaboration

Communication

Financial services experience

Technology awareness

Mobile & cloud technologies

Education

Bachelor’s degree in computer science / information systems / computer engineering or related field

Tools

Microsoft 365

Zoom

Microsoft CoPilot

Cloud services (AWS/Azure)

Hearsay

Mac/PC

Job description

Hybrid - In office 3 days per week

Holmdel

Bethlehem

New York

Full time

R000109521

Principal Technology Engineer - Workplace Technology and AI Enablement, Field Agencies

As a Principal Technology Engineer your role will be to advance the Guardian Workplace, Communications and Collaboration capabilities and platforms for our Agencies & Producers partners delivering an integrated and AI-enabled workplace experience that enables the field to connect, collaborate, and transact seamlessly. As a field advocate your goal is to ensure agency/field can connect & transact more seamlessly leveraging Guardian approved technologies. The ideal candidate will help drive the overall Workplace architecture for our field partners and solicit feedback from our home office and field/agencies partners, identify gaps, collaborate on feasible options with technology owners, gain buy in from stakeholders, implement solutions/capabilities & encourage/support adoption.

You will work in deep partnership with our messaging, workplace, help desk, cybersecurity and supporting field technology teams to define a roadmap and work with the impacted teams to prioritize and enhance field workplace and AI tools.

You are

• A self-starter who is fueled by collaboration, likes working with financial advisors, able to transform conceptual thinking into executable insights who thrives in partnering across the company with all business areas to deliver workplace technical solutions for our field & agency partners.
• Someone with a solid understanding of technology related to and supporting Microsoft technologies with a focus on the collaboration, communication and productivity tools.
• Someone that is detail oriented and organized to successfully communicate results.
• Someone that can execute by demonstrating solid focus and determination to overcome obstacles and get results.

You will

• Maximize the capabilities that Guardian already has access to, to promote and train, encourage adoption, in the field and agencies (i.e.: Microsoft, AI, etc.) as “value add”.
• Champion the adoption and implementation of AI technologies (e.g., copilots, meeting summarization, and productivity tools) across the field workplace.
• Facilitate feedback from field members on existing workplace tools, identify trends, areas that we can tune or influence vendors and work towards continuous improvements for field experience.
• Research and assist with implementation of new technologies and solutions that can improve the efficiency and security of the Windows collaboration environment for the field.
• Collaborate with technical leads to develop new and existing solutions targeting cloud and mobile platforms for field workplace.
• Research, analyze design, propose and deliver solutions that are appropriate for the workplace.
• Responsible for the management of new technology field requests – ensure a comprehensive list of “approved” field technology requests are maintained and business/technology owners are identified.
• Be responsible for key agency technology tools such as Storefront and email branding process
• Assist, as needed, the cyber lead with CDM setups and changes.
• Maintain the architectural runway for the workplace by creating an architectural vision and roadmaps for Guardian teams with the sole purpose of supporting our Field & Agency distribution arms.

You have

• Hands-on experience implementing and training on AI-driven solutions (copilots, automation, insights) to improve productivity and streamline workflows.
• Bachelor’s degree in computer science, information systems, computer engineering, Systems Analyst or related field or equivalent work experience.
• Solid understanding of workplace and messaging technologies.
• Experience working with field/sales personnel a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Strong attention to detail and a commitment to delivering high-quality work within defined timelines.
• Experience working in financial services or insurance
• Knowledge of multiple technologies including but not limited to Microsoft 365, Zoom, Hearsay, Microsoft CoPilot, Cloud services (AWS/ Azure), Mac/PC, and mobile.

Location

• Three days a week at a Guardian office in Holmdel, NJ, New York, NY or Bethlehem, PA.

Salary Range:

$118,980.00 - $195,465.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] . Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers (http://%20https://www.guardianlife.com/careers) ). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail] , making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail] .

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here (https://assets.ctfassets.net/gau1nv66ynug/1M2AOzFsFCirlWeAmIh4MD/23463b78b6cdd8ebdce9410b98d7a080/Audit.pdf) .

Visa Sponsorship:

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

Visa Sponsorship:

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.