Principal Technical Program Manager/ServiceNow

JPMorganChase; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Principal Technical Program Manager in Infrastructure & Platforms, Data and Specialty Services to lead multi-faceted tech programs on the ServiceNow platform. You will drive complex initiatives, manage budgets and cross-functional teams, and align with firm objectives while navigating ambiguity and risk across global operations.

You will collaborate with stakeholders, clients and teams to deliver scalable solutions, leverage AI capabilities in planning and governance,

Qualifications

• 7+ years of experience in technical program management on large platforms.

Responsibilities

• Develop and implement strategic technical program plans across the ServiceNow platform.
• Leverage enterprise AI capabilities for planning, risk synthesis, and executive reporting.
• Build and maintain strong stakeholder relationships and governance structures.
• Identify process improvements and stay current with emerging technologies.
• Promote reuse-first, AI-assisted practices while ensuring human review and delivery standards.

Skills

Technical Program Management

Program Leadership

AI & Data Handling

Stakeholder Management

ServiceNow

Agile/Scaled Agile

Analytical Reasoning

Tools

ServiceNow

Job description

Job Description

Elevate your career by steering multi-faceted tech programs on the ServiceNow platform, integrating innovative solutions for a dynamic impact across global operations. As a Principal Technical Program Manager in Infrastructure & Platforms, Data and Specialty Services on the Digitial Workflows product line, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job Responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Uses enterprise-authorized and ServiceNow authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

Required Qualifications, Capabilities, And Skills

• A. 7+ years of experience or equivalent expertise in technical program management, including engagement on the ServiceNow platform, leading complex technology projects and programs in large organizations
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred Qualifications, Capabilities, And Skills

• Experience establishing standardized processes and metrics to streamline communications and outcomes
• Expert experience using visuals and graphics for executive messaging, recommendations, and outcomes
• Demonstrated successful partnerships at multiple levels across business and technical teams
• Understanding of design thinking techniques (Persona's, Journey Maps, Business Model Canvas etc.)
• Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, and planned and organized coordination of cross functional teams
• Demonstrable experience in creating and socializing roadmaps, milestones and scoping/estimation methods.
• Experienced in leading projects following Agile or Scaled Agile methodologies

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.