Principal Technical Program Manager, R2L - Analytics & AI (Fulfillment & Operations)

Amazon Inc.; Bellevue (WA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO (Paid Time Off)

401(k) retirement plan

Job summary

Amazon.com Services LLC is seeking a Principal Technical Program Manager for the R2L team to lead cross‑functional AI/ML, data engineering, and BI programs across a multi‑year roadmap. You will partner with senior leaders to translate strategy into executable plans and drive measurable impact across the supply chain initiatives.

The role offers high visibility, autonomy, and the opportunity to shape standards, delivery cadences, and scalable processes for end‑to‑end program management in a

Qualifications

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Responsibilities

• Own the lifecycle of large, complex, multi‑team technology programs from concept through delivery — defining the long‑term roadmap for data solutions, intelligent analytics, and platform modernization across the R2L value chain (Launch, Planning, Operations, and Analytics)
• Champion the adoption of Generative AI tools, drive measurable productivity gains, and establish best practices for AI‑assisted planning, execution, and reporting
• Drive alignment across senior stakeholders — Product, Business Intelligence Engineering, Data Engineering, Data Science, and Systems Development — on definitions, standards, architecture, and priorities
• Influence system owners, architecture decisions, and organizational priorities across VP orgs, operating effectively without direct authority
• Establish scalable delivery mechanisms — intake, prioritization, roadmap governance, operating cadences, and risk management — adopted across the org
• Own program communication — drive crisp decisions, clear blockers, escalation appropriately, and present effectively to senior leadership; draft strategic documents (MTR, MBR/QBR, design docs, PR/FAQ, OP1/OP2) that synthesize complex problems into clear narratives

Skills

Technical program management

Cross-functional collaboration

AI/ML experience

Software development

Education

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Job description

Principal Technical Program Manager, R2L - Analytics & AI

Job ID: 10586525 | Amazon.com Services LLC

The R2L (Rapid and Rural Logistics) team is responsible for building the next generation supply chain for Amazon's world‑class ultra‑fast customer experiences, including Amazon Fresh groceries, Sub‑Same Day, Amazon Now, and other soon‑to‑launch exciting new businesses. Join us and you'll be taking part in serving our customers in as fast as 30 minutes!

We are looking for a Principal Technical Program Manager (TPM) to lead our most complex, cross‑organizational technical programs spanning AI/ML, data engineering, and business intelligence. In this role, you will own the end‑to‑end delivery of our multi‑year AI roadmap across the R2L value chain — Launch, Planning, Operations, and Analytics — translating ambiguous business strategy into executable technical programs that deliver measurable impact at scale.

As the senior‑most TPM on the team, you will operate with significant autonomy, setting the technical program strategy rather than executing a predefined plan. You will drive alignment across Product, Business Intelligence Engineering, Data Engineering, Data Science, and Systems Development, and partner directly with senior leadership (Director/VP) to shape priorities, surface tradeoffs, and remove organizational blockers. You will be trusted to identify which problems are worth solving, define the approach, and hold a large, distributed set of stakeholders to a single coherent plan.

This is a high‑visibility role with a broad blast radius. The programs you lead directly inform leadership decision‑making, carry significant cost‑savings entitlement, and set the foundation for autonomous, self‑optimizing operations across the R2L network. You will raise the bar for technical program management across the organization — establishing mechanisms, standards, and operating rhythms that other teams adopt.

Key job responsibilities

• Own the lifecycle of large, complex, multi‑team technology programs from concept through delivery — defining the long‑term roadmap for data solutions, intelligent analytics, and platform modernization across the R2L value chain (Launch, Planning, Operations, and Analytics).


• Champion the adoption of Generative AI tools, drive measurable productivity gains, and establish best practices for AI‑assisted planning, execution, and reporting.


• Drive alignment across senior stakeholders — Product, Business Intelligence Engineering, Data Engineering, Data Science, and Systems Development — on definitions, standards, architecture, and priorities.


• Influence system owners, architecture decisions, and organizational priorities across VP orgs, operating effectively without direct authority.


• Establish scalable delivery mechanisms — intake, prioritization, roadmap governance, operating cadences, and risk management — adopted across the org.


• Own program communication — drive crisp decisions, clear blockers, escalation appropriately, and present effectively to senior leadership; draft strategic documents (MTR, MBR/QBR, design docs, PR/FAQ, OP1/OP2) that synthesize complex problems into clear narratives.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

Benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage


• Maternity and Parental Leave Options


• Paid Time Off (PTO)


• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly.

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

Basic Qualifications

• 7+ years of technical product or program management experience


• 10+ years of working directly with engineering teams experience


• 5+ years of software development experience


• Experience managing programs across cross functional teams, building processes and coordinating release schedules


• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Preferred Qualifications

• 8+ years of hands‑on work managing complex technology projects experience


• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules


• Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary and Benefits

• USA, NY, New York - 194,700.00 - 263,400.00 USD annually


• USA, WA, Bellevue - 177,000.00 - 239,400.00 USD annually

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .