Principal Technical Program Manager

Aumni; Kentucky; On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase is seeking a Global Delivery and Transformation Lead to set execution strategy and lead a portfolio of initiatives across the Global Technology Center network. The role drives alignment, adoption, and measurable business outcomes through integrated roadmaps and scalable delivery models.

You will lead change management, governance, and executive reporting while coordinating across regions and ensuring adherence to data sensitivity and AI governance standards.

Qualifications

• 12+ years of experience leading complex programs, enterprise transformations, or strategic portfolios in a large global organization.
• PMP, PgMP, or comparable program or project management certification.
• Proven experience leading large, cross-functional, multi-workstream programs from strategy and business case development through implementation, adoption, and benefits realization.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.

Responsibilities

• Lead the end-to-end delivery of strategic initiatives across global Tech Centers, from strategy and planning through execution, adoption, benefits realization and continuous improvement.
• Develop and manage integrated transformation roadmaps, including scope, investment, capacity, milestones, dependencies, risks, issues, critical paths, delivery quality and expected benefits.
• Establish governance, operating cadence, and executive reporting to enable timely decisions, transparency, escalation, and clear accountability for delivery.
• Partner with senior leaders and cross-functional stakeholders to align priorities, resolve enterprise dependencies and trade-offs, and translate requirements into integrated delivery plans.
• Lead change management, stakeholder engagement, and adoption strategies that embed new capabilities and ways of working while accounting for local requirements.
• Define and track success measures, including adoption, delivery predictability, productivity, risk reduction, stakeholder outcomes, and benefits realization; provide senior leaders with insights and recommendations.
• Strengthen delivery capability by establishing reusable standards, controls, tools, and program management practices; use performance data and lessons learned.
• Mobilize globally distributed, cross-functional teams, clarify ownership and decision rights, and drive accountability across organizational boundaries.
• Promote reusable, AI-assisted practices for program governance and continuous improvement with human review of outputs.

Skills

Leadership of complex programs

Executive communication

Cross-functional collaboration

AI-enabled transformation

Stakeholder management

Program governance

Education

Bachelor’s degree or equivalent practical experience

Job description

As Global Delivery and Transformation Lead, you will set the execution strategy and lead a portfolio of high-priority initiatives across the Global Technology Center network. You will convert enterprise priorities into integrated roadmaps, scalable delivery models, and coordinated execution across regions and locations. In partnership with senior leaders and stakeholders globally, you will drive alignment, adoption, and measurable business and technology outcomes.

JPMorgan Chase’s Global Technology Centers (GTC) are the backbone of our technology organization representing approximately 96% of our 68,000 technologists across 24 strategic locations worldwide. The GTC advance Global Technology priorities through a connected network of local leadership, standardized frameworks, scalable capabilities, and a strong community-driven culture.

This role requires a seasoned transformation and program management leader who can navigate a complex global, matrixed environment, exercise sound executive judgment, influence without direct authority, and create clarity, accountability, and execution discipline across large-scale, multi-workstream initiatives.

Job Responsibilities

• Lead the end-to-end delivery of strategic initiatives across global Tech Centers, from strategy and planning through execution, adoption, benefits realization and continuous improvement.
• Develop and manage integrated transformation roadmaps, including scope, investment, capacity, milestones, dependencies, risks, issues, critical paths, delivery quality and expected benefits.
• Establish effective governance, operating cadence, and executive reporting that enable timely decisions, transparency, effective escalation, and clear accountability for delivery.
• Partner with senior leaders and cross-functional stakeholders to align priorities, resolve enterprise dependencies and trade-offs, and translate strategic and operational requirements into integrated delivery plans.
• Lead change management, stakeholder engagement, and adoption strategies that embed new capabilities and ways of working consistently while accounting for local requirements.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Define and track success measures, including adoption, delivery predictability, productivity, risk reduction, stakeholder outcomes, and benefits realization; provide senior leaders with clear insights, options, and recommendations.
• Strengthen delivery capability across the network by establishing reusable standards, controls, tools, and program management practices, informed by performance data and lessons learned.
• Mobilize globally distributed, cross-functional teams, clarify ownership and decision rights, and drive accountability for commitments and outcomes across organizational boundaries.
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

Required Qualifications, Capabilities, and Skills

• 12+ years of experience leading complex programs, enterprise transformations, or strategic portfolios in a large global organization.
• Bachelor’s degree or equivalent practical experience.
• PMP, PgMP, or comparable program or project management certification.
• Proven experience leading large, cross-functional, multi-workstream programs from strategy and business case development through implementation, adoption, and benefits realization.
• Demonstrated ability to advise and influence senior executives, exercise sound judgment, and drive decisions and outcomes across organizational and geographic boundaries.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Strong portfolio and program management, financial management, organizational, and problem-solving capabilities, including experience managing investment, capacity, budgets, benefits, ambiguity, competing priorities, and complex enterprise trade-offs.
• Excellent executive communication and presentation skills, with the ability to synthesize complex information into clear, actionable recommendations.
• Experience leading globally distributed, cross-functional teams and building delivery capability through coaching, standards, and disciplined execution.
• Demonstrated experience managing material delivery risks, cross-program dependencies, financial commitments, and control requirements within complex transformation portfolios.
• Experience implementing standardized frameworks and ways of working across multiple locations.
• Strong financial and business acumen.

Preferred Qualifications, Capabilities, and Skills

• Experience leading technology-enabled transformation within a global technology organization; financial services experience preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Global Delivery & Transformation Lead driving aligned roadmaps, scalable delivery, and measurable tech outcomes.