Principal, Technical Architect (Technical Advisor, Customer Experience)

Qualtrics; Chicago (IL); On-site; USD 141,000 - 202,000; Full time

Job summary

A software company leader in Chicago seeks a Principal, Technical Architect to serve as a trusted advisor for clients, providing technical solutions and support. Responsibilities include managing enterprise programs, mentoring team members, and advocating for clients' needs. The successful candidate must have 6-10 years experience, strong problem-solving skills, and knowledge of JavaScript and HTML/CSS. The position offers a competitive salary and hybrid work model.

Benefits

Comprehensive benefits package including medical, dental, and vision

Access to employee resource groups

Wellness Reimbursement for activities

Experience bonus

Parental leave and fertility coverage

Qualifications

• Experience solving business problems with software solutions.
• Experience managing enterprise-level projects with multiple workstreams.
• Experience designing end-to-end solutions for enterprise programs.

Responsibilities

• Own the Technical Program by designing and managing technical aspects.
• Be the go-to person for clients and internal teams for problem solving.
• Support Sales and Product Teams with complex deals.

Skills

Creative and Analytical Problem-Solving

Technical Acumen

Mentoring and Coaching

Effective Communication

Project Management

Client Advocacy

Tools

JavaScript

HTML/CSS

Job description

Overview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal, Technical Architect (Technical Advisor)

Why We Have This Role

The Implementation Team at Qualtrics is the first point of contact for new clients, and the solutions we deliver set the foundation for a lasting partnership. We need a Technical Architect who can serve as a trusted advisor, understanding our clients\' goals and challenges and then designing and recommending solutions. You’ll be at the heart of the partnership, ensuring a smooth onboarding experience and working with internal teams to drive improvements and enhancements.

How You’ll Find Success

The right person for this role will excel at these behaviors:

• Creative and Analytical Problem-Solving: design end-to-end solutions for enterprise programs that deliver important business outcomes for our clients by integrating Qualtrics functionality with external client systems.
• Technical Acumen: deep knowledge of SAAS products, including their dependencies, risks, and limitations, and the ability to advise clients on best practices and design decisions.
• Mentoring and Coaching: guide team members through problem-solving and solution design. Mentor junior team members to accelerate growth and development.
• Effective Communication: superb communicator who can manage relationships with senior technical and non-technical stakeholders.
• Project Management: juggle multiple project workstreams by proactively communicating and ruthlessly prioritizing.
• Client Advocacy: passionate about providing a world-class experience for our clients and an internal advocate for their needs.

How You’ll Grow

In this role, you will have the opportunity to:

• Figure out how to deliver real value to our customers through our product.
• Continually deepen your product knowledge and learn new technologies.
• Guide and mentor team members through problem-solving and solution design.
• Partner with Product Management and Engineering teams to solve implementation challenges and drive product improvements.

Things You’ll Do

• Own the Technical Program: Fully design and own end-to-end product solutions and technical architecture for enterprise Experience Management programs. Partner with Engagement Managers to manage technical aspects of an implementation from beginning to end.
• Be a Technical and Product SME: Be the go-to person for clients and internal teams when problem solving is needed or when trusted advice is required on multiple options.
• Support Sales and Product Teams: Help the sales team with large, complex deals and work with the product team to improve features.
• Mitigate Risk: Foresee and plan for technical risks and limitations within enterprise programs.

What We’re Looking For On Your Resume

We\'re looking for someone who has:

• Experience solving business problems with software solutions
• Experience managing enterprise-level projects with multiple workstreams
• Experience designing end-to-end solutions for enterprise programs that integrate software platforms with external systems or applications
• Superb problem-solving and communication skills
• Intermediate proficiency in JavaScript and HTML/CSS (or similar programming languages) to design custom code solutions
• Typically 6–10 years of experience in technical, consulting, or client-facing software/solution roles

What You Should Know About This Team

• We establish the client relationship and set the tone for a successful partnership.
• We are trusted advisors who listen carefully to our clients and recommend solutions to their challenges.
• We\'re a fast-growing team that drives operational improvements and product enhancements based on client feedback.

Our Team’s Favorite Perks and Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, and wellness programs
• Access to global and regional employee resource groups promoting diversity and inclusion
• Regular team events, learning stipends, and a modern, collaborative office environment
• Recognized for company culture, leadership, and diversity with multiple Best Places to Work awards
• Wellness Reimbursement for 300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more
• 1800 Experience bonus to be used for an “Experience” of your choosing
• Six weeks parental leave for all parents, with an additional 6–8 weeks for birthing parents. A four-week part-time transition period back to work is available
• Other parental benefits include fertility coverage of two cycles, adoption assistance, cloud village daycare near the Provo office, and Milk Stork for shipping breast milk when traveling

The Qualtrics Hybrid Work Model

Our hybrid work model is simple: we gather in the office three days a week; Mondays and Thursdays, plus one day chosen by your leader. The rest of the week, work where you want, balancing work and life. Qualtrics is an equal opportunity employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States have rights under federal employment laws including family and medical leave, equal opportunity employment, and the Employee Polygraph Protection Act. Qualtrics is committed to the inclusion of all qualified individuals and will provide reasonable accommodations during the application or interview process and for performing essential job functions. If you need accommodations, please contact your Qualtrics recruiter. Not finding a role that’s the right fit? Qualtrics Insiders is the one-stop shop for updates on Qualtrics life, events, and opportunities. No spam—two emails per month max.

For full-time positions, this pay range is for base pay per year; base pay offered within this range may vary by location, knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Illinois Annual Pay Transparency Range: $141,000 — $202,000 USD