Principal Software Engineer - PMTS

Salesforce, Inc.; Bellevue (WA); Hybrid; USD 197,000 - 314,000; Full time

Job summary

Salesforce, Inc. is seeking a Principal Software Engineer to drive the PMTSApply Office Tech initiatives in the Washington–Bellevue area.

You will lead the development of Agentforce environments and ADLC, enabling internal teams to build and adopt AI-powered agents, while focusing on robust pipeline reliability and scalable platform solutions within the EpicOrg ecosystem. Ideal candidates bring 10+ years of software development, strong OOP skills (Java/C#), RESTful services, AWS deployments, and

Qualifications

• 10+ years of professional software development experience.
• Experience with RESTful services and AWS deployments.
• Strong understanding of object-oriented programming and design patterns.
• Experience with end-to-end product development lifecycle with multiple engineers.
• Knowledge of unit and integration testing practices.
• Experience with Agile methodologies (Scrum).

Responsibilities

• Develop and deliver Agentforce environment and ADLC integrations.
• Enable internal teams to build, deploy, and adopt internal agents by defining standards and best practices.
• Ensure pipeline reliability and operational excellence across platforms.
• Collaborate with internal builders and customers to ensure product success.

Skills

Java

C#

OOP

REST

AWS

CI/CD

Design Patterns

Agile

Unit Testing

Integration Testing

Education

Bachelor's degree in computer science or related field

Job description

## Principal Software Engineer - PMTSApply: Office Tech-Flexible: Washington - Bellevue: Full time: Posted Today: JR363531*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySoftware EngineeringJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Our team is dedicated to enhancing core experiences and operational stability utilizing **Salesforce on Salesforce on our internal salesforce instance, Epic Org**. We deliver critical support and drive strategic engineering initiatives to empower our partners and internal teams. Our current focus areas include:* **Driving T&P Productivity with AI/Agentforce:** Leading the transformation of how we work across Technology & Products (T&P) by utilizing Agentforce and AI to deliver massive productivity and efficiency gains. This includes prioritizing investment in top-down agents, developing the Agentforce environment and ADLC to enable teams to build and adopt agents, and establishing the necessary governance, content strategy, and enablement to operationalize the process.* **Strategic Support Optimization:** Designing, building, and delivering a **formalized support mechanism/agent** that generically integrates between core systems like **Slack, Pager Duty, and Service Cloud**. Our immediate goal is to significantly improve support flows for teams with a long-term vision to **scale this solution to any team** needing support improvements.* **Data and Pipeline Excellence:** Partnering with key internal customers to ensure their success, including formalizing highly sensitive unstructured data (e.g., contract data) using **Data Governance, Custom Objects, and Prompt Templates**. We are focused on improving the reliability of key pipelines, such as the **DataKit pipeline**, to create a consistent and self-serve experience and minimize unnecessary escalations.* **Platform Enablement and Operations:** Delivering critical operational stability by managing support items, successfully completing audits (like **SOX**), and ensuring the smooth adoption of key new/GA features (**SentOS, MCP, ITSM**) as customer-0 in EPIC Org.### **Your Impact**Join our team of all stars as we execute a strategic pivot to concentrate efforts on core platform experiences. You will be instrumental in:* Directly contributing to the development and delivery of the Agentforce environment and ADLC. You will enable T&P teams to build, deploy, and adopt internal agents by defining standards and best practices, and delivering the necessary upskilling and operationalization required to scale AI-driven productivity.* Building out the foundational components of our generic, integrating support agent.* Working directly with internal builders and customers to ensure product success and pipeline reliability.* Absorbing key support and enablement work from the Internal Agents Program, specifically supporting **Pipelines with iADLC**.You will be at the forefront of driving operational excellence and innovative platform solutions that make our internal engineering and support teams super productive, allowing them to deliver products efficiently across the EpicOrg ecosystem.Required Skills:Experience with Java, C# or other OOP LanguagesStrong understanding of object-oriented programming and at least 10 + years of professional software development experienceGood understanding of E2E lifecycle of product development working with multiple engineersExperience with RESTful servicesExperience with software deployments in an AWS environmentClear understanding of enterprise build pipelines that include automated testingGood understanding of Unit and Integration TestingThorough knowledge of Design PatternsAbility to analyze performance data, build dashboards to plot and analyze large swaths of dataExperience with Agile development methodology (e.g., Scrum)Experience with continuous integration / continuous delivery server technologiesKnowledge of professional software engineering practices & best practices for the full software development life cycle, includingcoding standards, code reviews, source control management, build processes, testing, and operations Designing and implementingserver-side applications, middleware and frameworksExcellent communication skills via email, instant messaging, conference calls, and in-personBachelor's degree in computer science or other relevant technical field, or equivalent experienceLeverage AI-powered developer tools (e.g., Claude Code, Agentforce) to accelerate development workflows, automate operational tasks, and drive engineering productivity across the team. Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.### ### ### ### At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $197,300 - $313,700 annually.