Principal Site Reliability Engineer

5131 Hulu Enterprises, LLC; Orlando (FL); On-site; USD 175,500 - 247,100; Full time

Benefits offered by this job

Medical benefits

Performance bonus

Full benefits

Job summary

Disney Experiences (DX) is seeking a Principal Site Reliability Engineer to advance DevOps culture and scale product platforms across Commerce, Licensing and Publishing. The role emphasizes observability, reliability, and security across Linux, Windows, and major cloud providers.

You will mentor teams, drive automation, and lead design decisions for high availability and performance. This position offers location flexibility in Orlando and adjacent hubs with strong benefits.

Qualifications

• Minimum 10 years of related work experience.
• Expertise in defining observability strategies across distributed systems.
• Hands-on with CI/CD tools like GitLab, AWS CodeBuild/CodeDeploy/CodePipeline and Azure DevOps.

Responsibilities

• Champion and scale a DevOps culture across engineering teams, mentoring on observability.
• Lead design, build, and support of product platforms.
• Automate security and observability pipelines, instrument telemetry for proactive monitoring.
• Demonstrate systems administration across Linux/Windows in AWS/Azure/GCP.
• Establish admin requirements across AWS, Azure, GCP; manage stability, security, performance.
• Engage in estimation and planning, offering technical recommendations.
• Monitor emerging technologies to inform decisions.

Skills

Observability

Leadership

CI/CD knowledge

Strategy development

Communication

Education

Bachelor’s degree in Computer Science/Engineering

Master’s degree (preferred)

Cloud certifications (AWS/Azure/GCP)

Tools

GitLab

AWS CodeBuild

CodeDeploy

CodePipeline

Azure DevOps

Terraform

CloudFormation

Ansible

Chef

Kubernetes

Harness

Datadog

New Relic

Dynatrace

Job description

Principal Site Reliability Engineer

We Power the Magic! That’s our motto at Disney Experiences (DX). Our team creates world‑class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end‑to‑end digital and physical Guest experience for all technology & digital‑led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! This role sits in the Commerce Site Reliability Engineering (SRE) specifically supporting Ecommerce, Consumer Products and Licensing and Publishing within Technology & Digital for Disney Experiences. It works closely with Commerce Engineering and Consumer Products Technology teams from across the company. The Principal of DXT SRE will report to the Director of DXT Commerce SRE.

What You'll Do

• Champion and scale a DevOps culture across Commerce, Licensing and Publishing, and Consumer Production engineering teams, mentoring engineers on observability practices to reduce MTTR and improve application stability.
• Elevate and lead the design, build, and support of product platforms.
• Drive automation of application security and observability pipelines, instrument telemetry for proactive monitoring, engineer high reliability, and reinforce best practices to protect company and customer data.
• Demonstrate expertise in systems administration on Linux, Containers, AWS, Azure, and GCP, and extensive experience with web technologies, source control management using Git, cloud hosting, and container scheduling.
• Establish systems administration requirements in Linux and Windows platforms across AWS, Azure, and GCP and bring knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management.
• Engage in estimation and planning across the organization, voicing recommendations and solutions from a technical perspective.
• Continuously monitor and evaluate emerging technologies within your area of expertise to drive informed decision‑making and recommendations.

Qualifications of the Role

• Minimum 10 years of related work experience.
• Expertise in defining and implementing industry‑leading observability strategies across diverse and highly complex distributed systems, ensuring optimal performance and reliability.
• Comprehensive knowledge and hands‑on experience with advanced continuous integration tools like GitLab, AWS CodeBuild, CodeDeploy, CodePipeline, and Azure DevOps.
• Mastery in architecting and managing highly available, scalable, and automated infrastructure using configuration management and orchestration tools such as Terraform, CloudFormation, Ansible, and Chef.
• Expert in using AI to optimize system reliability through advanced analytics and prescriptive recommendations.
• Excellent communication and leadership abilities, to ensure effective growth and development of the team.
• A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors.
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging.
• Authority in AWS, Azure, GCP, Harness, Kubernetes, Terraform, and observability tooling, demonstrating deep expertise and knowledge in the field.

Preferred Qualifications

• Experience with Harness CI/CD pipelines and DevOps automation tooling.
• Hands‑on expertise across multi‑cloud environments including AWS, Azure, and GCP.
• Experience supporting large‑scale ecommerce or consumer‑facing platforms.
• Familiarity with observability platforms such as Datadog, New Relic, or Dynatrace.
• Demonstrated success leading large project efforts across cross‑functional engineering teams.

Education & Certifications

• Required: Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.
• Preferred: Master’s degree in Computer Science, Information Systems, or a related field.
• Cloud certifications such as AWS Solutions Architect, Azure Administrator, or GCP Professional Cloud Architect.

Compensation & Location

Salary range: Orlando, FL – $175,500 to $235,400 per year. Glendale, CA – $184,300 to $247,100 per year. The base pay may vary based on location, skills, and experience. Additional bonus and/or long‑term incentive units may be provided, in addition to a full range of medical, financial, and other benefits, dependent on the level and position offered.

Locations: Orlando, FL; Glendale, CA.