Principal Service Management Consultant - GRC/IRM/TPRM

Capgemini Engineering; Illinois; Hybrid; USD 75,000 - 171,000; Full time

Job summary

A global technology transformation partner is seeking a Principal Service Management Consultant specializing in GRC/IRM solutions. The role involves collaborating with teams to implement ServiceNow solutions, providing insights on best practices, and ensuring timely project deliveries. Candidates should have expertise in GRC IRM, Agile methodology, and excellent communication skills. This position offers a base salary ranging from $75,582 to $170,040 and various employee benefits.

Benefits

Healthcare including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and holidays

Parental leave

Mentoring and learning programs

Qualifications

• 1+ years’ experience working with GRC IRM solutions on the ServiceNow platform.
• Good understanding of ITSM Tooling / ServiceNow / GRC IRM.
• Must possess good analytical skills and sound levels of logic.

Responsibilities

• Collect and translate technical development requirements.
• Participate in design, build, and implementation of ServiceNow GRC IRM framework.
• Provide guidance on industry best practices.

Skills

ServiceNow Certified System Administrator certification

Experience with GRC IRM solutions

Agile/Scrum methodology

Problem diagnosis and fixing

Excellent communication skills

Job description

Overview

Principal Service Management Consultant - GRC/IRM/TPRM

Location: Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY

Travel: 25% up to; but infrequently to begin with

Task details: ServiceNow Business Analyst (SME) - GRC/IRM/TPRM. A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME designs, develops, tests, analyzes, creates, and modifies the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution.

Responsibilities

• Interacting with Engagement Teams to collect and translate technical development requirements
• Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs
• Provides guidance and insight regarding industry best practices and recommendations
• Definition of process and technical requirements to support design
• Ensures that system improvements are successfully implemented
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

Qualifications

• Required Skills:
• ServiceNow Certified System Administrator (CSA) certification or ServiceNow GRC IRM Certification
• 1+ years’ experience working with GRC IRM solutions on the ServiceNow platform
• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Experience integrating to multiple data sources used to populate ServiceNow modules
• Good understanding of ITSM Tooling / ServiceNow / GRC IRM
• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
• Excellent communication skills (verbal and written)
• Able to work independently and demonstrate initiative through pro-active behavior
• Participates in and/or leads diagnosis and fixing of problems within area of expertise
• Identifies and fixes the root cause rather than just symptoms
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
• Works with peer team to develop and promote solution
• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
• Possesses good presentation skills

Life at Capgemini

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a diverse group of 340,000 team members in more than 50 countries with strengths in AI, cloud and data, and deep industry expertise. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Capgemini will consider reasonable accommodations during recruitment as needed.

Please be aware that Capgemini may capture your image during the interview process for verification and related purposes. For more information on your rights as an Applicant see Capgemini’s Equal Employment Opportunity information.

Applicants for employment in the US must have valid work authorization that does not require sponsorship of a visa now or in the future. Capgemini discloses salary range information in compliance with pay transparency obligations. The disclosed range represents the lowest to highest salary we would pay for this role at the time of posting. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full-time employees are eligible for paid time off, healthcare, 401(k), and other benefits as eligible.