Principal Service Delivery Readiness Manager

T-Mobile; Factoria (WA); Presencial; USD 101.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical, dental, vision benefits

Paid time off and holidays

commuter/transit programs

Descripción de la vacante

T-Mobile is seeking a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready before execution, mitigating risk and protecting revenue. You will validate readiness, shape executable commitments, and collaborate with senior executives to safeguard service stability and long-term customer outcomes.

Role requires 10+ years in B2B service delivery readiness, strong cross-functional leadership, and proven ability to present to executives.

Formación

• Bachelor's degree in Business Administration or related field required; Master's preferred.
• 10+ years managing complex B2B service delivery readiness, including technical program management or program management in large-scale tech/telecom organizations.
• 4-7 years leading cross-functional teams and driving accountability across stakeholders to resolve dependencies.
• 4-7 years presenting risk, governance, and operational topics to senior executives and driving alignment for decision-making.

Responsabilidades

• Ensures complex B2B customer engagements are fully delivery-ready by validating readiness and resolving dependencies prior to execution.
• Prevents high-risk and unready work from entering execution by enforcing readiness standards and accountability.
• Shapes executable commitments during late-stage sales and Day-0 planning with cross-functional stakeholders and senior executives.
• Safeguards the company from financial and service-continuity risks by identifying and mitigating potential issues before service delivery.
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams for decision-making.

Conocimientos

B2B service delivery

Executive stakeholder management

Risk & dependency management

Cross-functional leadership

Late-stage sales planning

Day-0 planning

Negotiation & influence

Analytics & readiness metrics

Problem solving

Educación

Bachelor's degree in Business Administration

Master's/Advanced degree in Business/Operations

10+ years in B2B service delivery readiness

4-7 years leading cross-functional teams

4-7 years presenting to executives

Descripción del empleo

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning. By enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners, the role prevents high-risk, unready work from entering execution. The Principal Service Delivery Readiness Manager engages with senior executives and cross-functional stakeholders to provide authoritative guidance in high-visibility environments. Through these efforts, the role safeguards revenue, service stability, and long-term customer outcomes for T-Mobile.

Job Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision-making, while driving end-to-end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

Education and Work Experience

• Bachelor's Degree Business Administration, Project Management, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Operations Management, or Related Field (Preferred)
• More than 10 years Managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution. (Required)
• 4-7 years Leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high-visibility environments. (Required)
• 4-7 years Presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision-making in dynamic business environments. (Required)

Knowledge, Skills and Abilities

• Problem Solving Ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high-stakes B2B customer engagements. (Required)
• Communication Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross-functional teams. (Required)
• Project Management Expertise in managing late-stage sales and Day-0 planning processes, ensuring all delivery prerequisites are met before execution. (Required)
• Cross Functional Relationships Ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies. (Required)
• Strategic Thinking Skill in shaping executable commitments and enforcing readiness standards to protect revenue, service stability, and long-term customer outcomes. (Required)
• Negotiation Ability to negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high-visibility environments. (Required)
• Analytics Proficiency in analyzing customer data, readiness metrics, and risk factors to inform decision-making and readiness validation. (Required)
• Attention To Detail Meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution. (Required)
• Wireless Knowledge of wireless technologies and telecommunications industry standards relevant to T-Mobile's B2B service delivery. (Required)
• Executive Communications Ability to deliver clear, concise, and authoritative presentations and updates to senior leadership and executive stakeholders. (Required)
• AI enthusiast with versatile experience using AI to solve complex problems, create POCs, drive operational maturity, improve tooling workflows/experiences, and enhance quality of output.

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes (15-20%)

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $120,720 - $217,920National Base Pay Range: $100,600 - $181,600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.