Principal (Senior Director), Commercial Enterprise AI Product Mgmt., Field Force Effectiveness

NCBioImpact; Durham (NC); Remote; USD 178,000 - 296,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid holidays

Vacation

Parental leave

Caregiver leave

Medical leave

Job summary

GSK is seeking a senior Enterprise AI leader to translate AI promise into measurable impact across R&D, Medical, Commercial, and Supply Chain. You will own the forward-deployed strategy, identify high-impact opportunities, and prototype solutions while guiding engineers to deliver scalable value for field force effectiveness globally.

You will not manage engineers but will shape what they build, decide prioritization, and frame success metrics.

Qualifications

• 15+ years of professional experience across pharma/life sciences, AI/ML product strategy, and related roles in tech-oriented organizations.
• Experience taking at least one technology or AI initiative from problem framing through funding and delivery.
• Prior responsibility with pharma field force operations (rep coaching, omnichannel or analytics).
• Track record with modern AI/ML concepts—LLMs, agentic systems, and digital workers—via hands-on prototyping.
• Experience as an individual contributor without direct reports, influencing teams through frameworks and criteria.
• Experience in product management/strategy including roadmaps, prototyping, and stakeholder alignment.
• Regular use of field deployment processes (customer/HCP segmentation, territory alignment, call plan execution).
• Experience with field analytics and SFE KPI automation.
• Proficiency with CRM systems (Veeva, Salesforce) to execute and track field plans.
• Experience partnering with sales leadership and brand teams to translate field data into targeting decisions.

Responsibilities

• Hunt for high-value AI opportunities across the field force lifecycle and develop a global portfolio of AI products ranked by impact and feasibility.
• Quantify value with business cases, focusing on time-to-value, revenue uplift, and cost avoidance.
• Define problem statements and success metrics that engineers can implement.
• Shape engagements end-to-end and manage executive alignment for scalable deployments.
• Communicate impact to ELT/board in patient- and science-driven language.
• Build sponsor coalitions to secure data access and change-management support.

Skills

AI Platforms

Change Management

Data Analysis

Feature Prioritization

ML Platforms

Model Evaluation

Performance Analysis

Product Delivery

Product Design

Product Roadmapping

Roadmap Development

Statistical Analysis

User Needs Analysis

Tools

Veeva

Salesforce

Job description

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Position Summary

GSK's Enterprise AI team exists to translate the promise of AI into measurable impact across every major group at GSK - R&D, Medical, Commercial, Supply Chain, HR, Legal, Finance, and beyond. You will act as the strategic compass for driving a portfolio of AI solutions that advance field force effectiveness across the globe and own the forward deployed strategy each pod executes against. This is a senior individual contributor role for someone who can see across GSK's value chain, identify where AI will create disproportionate value, prototype hands on, and ensure engineers are deployed against the highest-impact opportunities at all times.

You will not manage engineers; you will shape what they build, where they go next, and how we measure whether it worked. Forward deployed teams are most powerful when paired with sharp opportunity selection: you will identify, size, and prioritize the AI opportunities that matter most to GSK, pressure-test proposed engagements against value, feasibility, and strategic fit, and build the case, framing, prototype, and executive alignment needed for the pod to land and scale.

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Hunt for high-value AI opportunities across the field force effectiveness lifecycle - rep coaching and enablement, omnichannel orchestration, and field analytics - and develop a global portfolio of AI products ranked by impact, feasibility, and time-to-value.
• Quantify value rigorously by building business cases that hold up with finance and executive sponsors - cycle time saved, decisions accelerated, revenue uplift, cost avoided, scientific productivity gained.
• Develop domain pattern recognition in field force operations workflows so you can spot AI-shaped problems the business itself hasn't yet articulated.
• Own the Enterprise AI opportunity portfolio, maintaining a living view of in-flight, queued, and de-prioritized opportunities, with the rationale for each decision.
• Make hard trade-off calls - building the framework, defining success metrics, running the analysis, and recommending where engineers go when business units compete for the same resources.
• Say no, with evidence, to opportunities that look attractive but won't move scalable outcomes, protecting engineering focus.
• Be the strategic counterpart to the forward deployed, full-stack, and data engineering leads, translating ambiguous business problems into crisp problem statements, prototypes, success metrics, and decision frameworks engineers can build against.
• Shape engagements end-to-end - defining scope, success criteria, exit conditions, and scaling pathways before kick-off, then staying close as engineers execute.
• Surface re-use and platform leverage, spotting when a one-off solution should become a reusable capability and working with engineering to make that case.
• Design the human-digital split, deciding which tasks the pod's digital workers own, where engineers and business users stay in the loop, and how evaluation and oversight make that safe.
• Operate fluently with senior business and scientific leaders, running executive conversations that turn fuzzy ambitions into concrete, fundable AI engagements.
• Build sponsor coalitions, securing the air cover, data access, and change-management commitment that engineering deployments require to succeed.
• Communicate impact clearly, telling the value story to ELT and the board, in language that connects AI work back to patients, science, and shareholder outcomes.
• Define how we keep score, establishing the value-realization framework Enterprise AI uses to measure impact across deployments.
• Run honest post-mortems - capturing what worked, what didn't, and feeding those learnings back into opportunity selection and engagement design.
• Continuously sharpen the investment thesis on where AI most belongs at GSK, and where it doesn't.

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• 15 or more years of professional experience across some combination of pharma/life sciences, AI/ML product strategy, and product management or strategy roles in technology-led organizations.
• Experience taking at least one technology or AI initiative from problem framing through executive funding and into delivery.
• Prior responsibility with pharma field force operations, including rep coaching and enablement, omnichannel orchestration, or field analytics.
• Track record with modern AI/ML concepts - including LLMs, agentic systems, and digital workers, the ML lifecycle, and data and evaluation patterns - demonstrated through hands-on prototyping.
• Experience operating as an individual contributor without direct reports, influencing engineering and business teams through frameworks and documented decision criteria.
• Experience in product management or product strategy, including opportunity sizing, roadmap development, prototyping, and stakeholder alignment.
• Regular use of field deployment processes, including customer/HCP segmentation, territory alignment, or call plan execution.
• Experience with field analytics and SFE KPI automation, including identifying execution gaps and producing actionable recommendations for the field.
• Proficiency using account planning or CRM systems, such as Veeva or Salesforce, to execute and track field plans.
• Experience partnering with sales leadership and brand teams to translate field performance data into targeting or resourcing decisions.
• Working knowledge of MLR and GxP compliance requirements applicable to field-facing recommendations and digital tools.

Preferred Qualifications

If you have the following characteristics, it would be a plus

• Prior experience in a forward deployed engineering, applied AI, or AI lab/COE role at a pharma, healthcare, or comparable regulated enterprise.
• Background in management consulting, value engineering, or corporate strategy with hands‑on technology experience.
• Experience navigating GxP, regulatory, and data-governance requirements in pharma AI deployments.
• Experience with CRM, content, and data platforms used in field operations, such as Veeva CRM/Vault, Salesforce, IQVIA/Komodo data, or omnichannel engagement platforms.

Skills

• AI Platforms
• Change Management
• Data Analysis
• Feature Prioritization
• Machine Learning Model Management
• ML Platforms
• Model Evaluation
• Performance Analysis
• Product Delivery
• Product Design
• Product Lifecycle Management (PLM)
• Product Roadmapping
• Roadmap Development
• Statistical Analysis
• User Needs Analysis

If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $195,525 to $325,875.

If you are based in another US location, the annual base salary range is $177,750 to $296,250.

The US salary ranges take into account a number of factors including work location within the US market, the candidate’s skills, experience, education level and the market rate for the role.

In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role.

Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave.

If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - [e-mail]