Principal Product Operations Manager

Socure; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Parental Leave

401k

Remote work

WFH Allowance

Mental Health Support

Learning & Development

Job summary

Socure is seeking a seasoned Product Ops professional to act as the central systems, process, and data engine for product teams. You will own the PM tools, reporting, and prioritization workflows, ensuring data integrity across Jira and roadmap platforms.

The role supports both centralized and embedded teams in a fast-moving environment. You will design repeatable processes, build dashboards, and partner with Finance, Sales/RevOps, and Engineering to bring commercial data into prioritization.

Qualifications

• 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role within product or engineering organizations.
• Experience with roadmapping tools like Aha!, Productboard and Jira Product Discovery.
• Excellent documentation and communication skills; you are the connective tissue between central leadership and embedded product teams.

Responsibilities

• Administer and configure core product management/roadmapping platforms (e.g., Aha!, Productboard, or equivalent).
• Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, data consistency.
• Build and maintain dashboards and reports for leadership and embedded product teams to view roadmap status and portfolio health.
• Define and track core product operations metrics (cycle time, planning hygiene, tool adoption).
• Coordinate dashboards/reporting with central BI teams to enable deeper insights and faster decisions.

Skills

Product Operations

Roadmap Planning

Data Analysis

Cross-functional

Documentation

Tools

Aha!

Productboard

Jira

Tableau

Job description

• Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or DevOps supports Engineering
• This role sits at the center of that discipline, owning four things: the tools and systems product teams plan and work in, the reporting and analytics that give everyone visibility into what’s happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift
• We run Product Operations as a hybrid centralized/embedded model: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities
• This role sits in the centralized hub — you’re the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line
• We’re a small team, so this role is intentionally broad. At larger companies, “owns the tools,” “owns the reporting,” and “owns the process” are sometimes split into two or three separate roles. Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time
• Administer and configure the core product management / roadmapping platform (e.g., Aha!, Productboard, or equivalent) — workspaces, fields, workflows, scorecards, and permissions
• Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, and keeping data consistent between the two
• Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems
• Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests
• Document system configuration and standard operating procedures so system knowledge isn’t concentrated in one person (including yourself)
• Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption)
• Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team
• Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting
• Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data
• Monitor data quality and drive hygiene standards across the systems that feed reporting
• Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod
• Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling
• Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden
• Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation
• Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff
• Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs
• Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence
• Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift
• Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended
• Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default
• Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities
• Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day
• Product teams move faster and make better decisions when the systems, process, and data behind their work are trustworthy. Without a dedicated owner, strategy and execution tend to drift apart — teams stay busy, but on priorities that no longer reflect what leadership actually needs
• In a centralized/embedded Product Ops model, this role is the connective tissue: it’s why a PM on any pod can trust the roadmap data, why a planning decision made in a leadership review actually shows up in what gets built next sprint, and why leadership can get a straight answer about where things stand. As the team grows, this role can naturally split into two or three — Systems & Tools, Process, and Data & Analytics — but today it’s one person who can support all of it

Benefits

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for
  parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in
  case of emergency
• PTO: Take as much time as you need,
  when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program “EAP”: Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer

Ability to work autonomously on a small, fast-moving team where priorities shiftHands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work-tracking tool (e.g., Jira, Linear, Azure DevOps)10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organizationExcellent documentation and communication skills — you’re the connective tissue between central leadership and embedded product teamsA generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same weekA bias toward noticing inefficiency and fixing it, even when it falls outside the “official” scope of the roleExperience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing oneUse of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etcWorking knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support themStrong analytical skills — able to turn messy or scattered data into something people can act onComfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decisionComfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus