Principal Product Manager - Tech, Customer Purchase Journey

Amazon Inc.; Seattle (WA); On-site; USD 180,000 - 243,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Principal Product Manager-Technical for the Customer Purchase Journey (CPJ) team. You will own both front-end and back-end product areas, driving the end-to-end vision across multiple high-visibility domains like search, buy box, delivery promises, and checkout for varied customer experiences.

You will work with hundreds of partner teams, balance large-scale data processing and ML with immediate customer needs, and define metrics to measure journey success.

Qualifications

• Bachelor's degree required.
• Experience owning/driving roadmap strategy.
• Experience with feature delivery and tradeoffs.
• Experience in technical product management.

Responsibilities

• Be the voice of the customer and drive end-to-end vision across product areas.
• Define and improve metrics to measure customer experience and progress toward goals.
• Influence engineering partners to align architecture with customer needs.
• Collaborate with Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, Customer Service to deliver on your roadmap.

Skills

Roadmap strategy

Technical product management

Stakeholder collaboration

Experimentation & analytics

Education

Bachelor's degree

Job description

Principal Product Manager - Tech, Customer Purchase Journey

Job ID: 10576231 | Amazon.com Services LLC

Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact? If so, then keep reading as this could be the role for you! Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Classic Retail, Amazon Now, Alexa Shopping, Grocery, Amazon Business, Prime Air to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer's unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. Our goal Every customer sees the right selection, delivery speed, and ship charge available to them from every seller and Amazon, matched to where they are, fully compliant, whether on Amazon or through an agent We are looking for a Principal Product Manager - Technical, in the CPJ product team. The role will be responsible for working across many highly visible product areas, while developing & executing a vision that balances forward looking trends in large scale data processing, machine learning and data science with the immediate needs of the customer journey in the eCommerce space. You will own the systems that decide what Amazon can deliver to each customer, how fast, and at what charge, powering search, the buy box, delivery promises and checkout for businesses like Quick Commerce, Same-Day, Grocery and Prime Air. Key job responsibilities As a Principal Product Manager-Technical in the CPJ Products team, you will lead both front-end and back-end product areas across the purchase journey. Key responsibilities include:

• Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
• Define and improve metrics to gain insight into the customer experience and track progress towards goals.
• Influence tech partners to ensure our architectural decisions align with customer needs.
• Partner with teams like Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, Customer Service (and more) to deliver on your roadmap.
• Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.