Principal Product Manager - Tech, Customer Purchase Journey

Amazon; New York (NY); On-site; USD 180,000 - 243,000; Full time

Job summary

Amazon is seeking a Principal Product Manager - Technical in the CPJ team to lead both front-end and back-end product areas across the purchase journey. You will influence architecture, measure customer impact, and collaborate with Delivery Experience, Prime, Fulfillment, and more to deliver the roadmap.

The role requires owning roadmaps, driving cross-functional work, and prioritizing initiatives with senior stakeholders across Amazon-wide programs.

Qualifications

• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a technical product manager.
• Experience working directly with engineers on product enhancements.
• Experience with project management methodologies, business analysis, or process improvement.
• Experience leading across cross-functional teams.
• Experience influencing senior level stakeholders.

Responsibilities

• Be the voice of the customer and drive end-to-end vision across product areas.
• Define and improve metrics to gain insight into customer experience.
• Influence tech partners to align architecture with customer needs.
• Partner with Delivery Experience, Prime, Fulfillment, Returns, Refunds, and Customer Service to deliver roadmap.
• Collaborate with hundreds of partner teams to support Amazon-wide initiatives.

Skills

Roadmap strategy ownership

Feature delivery tradeoffs

Technical product management

Cross-functional leadership

Education

Bachelor's degree

Job description

Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact? If so, then keep reading as this could be the role for you!

Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Classic Retail, Alexa Shopping, Prime Now, Amazon Fresh to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer's unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. Our goal is to enable rich and low-latency experiences for the customer throughout their shopping journey.

We are looking for a Principal Product Manager - Technical, in the CPJ product team. The role will be responsible for working across many high visible product areas, while developing & executing a vision that balances forward looking trends in large scale data processing, machine learning and data science with the immediate needs of customer journey in the eCommerce space.

Key job responsibilities

As a Principal Product Manager-Technical in the CPJ Products team, you will lead both front-end and back-end product areas across the purchase journey. Key responsibilities include:

• Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
• Define and improve metrics to gain insight into the customer experience and track progress towards goals.
• Influence tech partners to ensure our architectural decisions align with customer needs.
• Partner with teams like Delivery Experience, Prime, Fulfillment, Returns and Refunds, Customer Service (and more) to deliver on your roadmap.
• Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
• Experience working with and influencing senior level stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

Company

Amazon.com Services LLC

Job ID: A10514306