Principal Product Manager - Onboarding (Remote Eligible)

Smartsheet; Bellevue (WA); Remote; USD 160,000 - 220,000; Full time

Job summary

An innovative company is seeking a Principal Product Manager to enhance the customer onboarding experience. This role is critical in shaping the first impressions of users, ensuring they receive exceptional support as they engage with a leading cloud-based platform. You will collaborate with diverse teams to define strategies, leverage data for informed decision-making, and drive product enhancements that foster customer loyalty. If you are passionate about creating impactful user experiences and have extensive product management expertise, this is a fantastic opportunity to contribute to a dynamic and forward-thinking organization.

Benefits

100% employer-paid medical premiums

Equity - Restricted Stock Units (RSUs)

Employee Stock Purchase Program

401k Match

Flexible Time Away Program

Parental Leave

Personal Volunteer Day

Access to LinkedIn Learning

Company Funded Perks

Teleworking options

Qualifications

• 10-12+ years of product management experience required.
• Experience with data-driven decision making and user experience design.

Responsibilities

• Define vision and strategy for onboarding product experience.
• Partner with teams to create compelling customer experiences.

Skills

Product Management

Data Analysis

User Experience Design

Agile Development

Communication Skills

Education

Technical Degree

Job description

Principal Product Manager - Onboarding (Remote Eligible)

Pay Competitive

Location Bellevue/Washington

Employment type Full-Time

Job Description

• Req#: 5076388

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

We are looking for an experienced Principal Product Manager to join our Product Organization at Smartsheet, working on our customer onboarding experience. Onboarding is a customer’s first impression of the Smartsheet product and has the opportunity to build strong customer loyalty and kickstart the flywheel.

Join us and help these businesses leverage the potential of their workforce and mobilize their talent.

You will report to the Sr. Director of Product Management and can be based remotely or at our Bellevue, WA Headquarters.

You Will:

• Define a vision and strategy for our onboarding product experience informed by company objectives, customer needs, and industry best practices.
• Partner with technical and product leaders across Smartsheet to align strategy and platform investments and work closely with design and engineering to create compelling, high-quality customer experiences.
• Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success.
• Partner with research, product design, data science, marketing and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities.
• Communicate strategy, platform health, capabilities, winning and losing experimentation, and insights to a wide audience.
• Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area.
• Support other duties as needed.

You Have:

• 10-12+ years of product management experience.
• Experience partnering closely with design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms.
• Data-driven mentality with a focus on metrics, analytics and experimentation.
• Experience delivering highly-complex consumer or enterprise software products from inception to launch in a B2C or B2B setting.
• Experience with agile development processes and frequent product releases.
• Excellent written and verbal communication skills.
• Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers.

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
• Equity - Restricted Stock Units (RSUs) with all offers.
• Lucrative Employee Stock Purchase Program (15% discount).
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Incidental Sick Leave.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development including access to LinkedIn Learning online courses.
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
• Teleworking options from any registered location in the U.S. (role specific).
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
• US employees receive 12 paid holidays per year.

Smartsheet provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer. California & New York: $172,800 to $237,600 | All other US States: $160,000 to $220,000.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Japan and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

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About the company

Smartsheet provides businesses with collaboration software & solutions to create team efficiency, effectiveness and scale. A platform for dynamic work & Enterprise Achievement.