Principal Product Manager, Member Experience

Twin Health; United States; Remote; USD 205,000 - 240,000; Full time

Benefits offered by this job

Equity participation

Unlimited vacation

Paid parental leave

Health coverage

401k retirement plan

Job summary

Twin Health is seeking a Principal Product Manager to define the future of our member experience. You will own the strategy, roadmap, and execution for AI-powered interactions across app, chat, voice, and proactive surfaces, driving engagement and long-term behavior change.

Work cross-functionally with Design, Engineering, Clinical, and ML teams to deliver consumer-grade experiences. This remote US role requires authorization to work in the United States and offers equity, flexible work, and

Qualifications

• 8+ years in consumer-facing product management with measurable impact.
• Experience building AI-powered experiences, ideally leveraging LLMs, conversational AI, or personalization.
• Strong user-centered design, engagement, and habit formation.
• Proven cross-functional leadership and execution at scale.
• Data-driven with experimentation and analytics to guide investments and outcomes.

Responsibilities

• Own the strategy, roadmap, and execution for Twin's member experience, from onboarding to personalized daily guidance and long-term engagement.
• Deliver AI-powered experiences across app, chat, voice, and proactive surfaces with clear, actionable guidance.
• Define the Digital Twin experience and how it helps members understand next steps and health goals.
• Develop deep understanding of member needs through research, data, and experimentation to identify high-impact opportunities.
• Translate complex problems into intuitive product requirements and align stakeholders.

Skills

Product management

AI-powered products

User-centered design

Cross-functional leadership

Data analytics

Strategic thinking

Communication

Remote work authorization

Job description

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace.

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are looking for a Principal Product Manager to define the future of Twin's member experience. You will own the strategy, roadmap, and execution for the AI-powered experiences members interact with every day—from onboarding to personalized daily guidance, Digital Twin interactions, and long-term behavior change.

In this role, you will shape how members engage with Twin across app, chat, voice, and proactive AI experiences. You'll partner closely with Design, Engineering, Clinical, and AL/ML to build consumer-grade experiences that improve engagement, increase program adherence, and deliver measurable health outcomes at scale.

Responsibilities

• Own the strategy, roadmap, and execution for Twin's member experience, spanning onboarding, personalized daily plans, AI guidance, and long-term engagement.
• Deliver AI-powered experiences across app, chat, voice, and proactive surfaces that simplify complex health information into personalized, actionable guidance.
• Define the future of the Digital Twin experience, helping members understand what to do next, why it matters, and how to achieve their health goals.
• Develop a deep understanding of member needs through user research, behavioral data, and experimentation to identify the highest-impact opportunities.
• Translate complex behavioral, clinical, and technical problems into intuitive product experiences and clear product requirements, challenging assumptions and influencing stakeholders when needed.
• Balance rapid experimentation with long-term platform investments that enable Twin to serve millions of members while continuously improving engagement, retention, and outcomes.
• Define and track success metrics, measure product impact, and continuously iterate based on member feedback, behavioral insights, and clinical outcomes.
• Drive alignment across executive leadership and cross-functional teams to ensure the member experience advances Twin's AI, clinical, and business strategy.
• Other duties as assigned.

Qualifications

• Experience: 8+ years of product management experience, including ownership of consumer-facing mobile and web products with measurable business impact.
• Strategic Product Leadership: Proven track record of defining product vision, setting strategy, and delivering products from concept to measurable outcomes. Experience building AI-powered consumer experiences, ideally leveraging LLMs, conversational AI, or personalization.
• Consumer Product Mindset: Deep understanding of user-centered design, behavior change, engagement, and habit formation. Passion for building elegant products that members love.
• Operational Product Thinker: Excels at translating ambiguity into product strategy, prioritizing high-impact opportunities, and balancing short-term execution with long-term vision.
• Data-Driven Mindset: Defines meaningful success metrics, leverages experimentation and analytics to prioritize investments, and continuously iterates based on outcomes.
• Execution Excellence: Demonstrated ability to lead cross-functional teams and deliver complex products from vision through launch at high quality.
• Influence & Communication: Exceptional written and verbal communication skills with the ability to influence senior leadership and align cross-functional teams around a shared vision.
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $205,000 - $240,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Salary range for US jobs

US Salary Range

$205,000—$240,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.