Principal Product Manager (AI-Native & Mobile First)

Constant Contact; United States; Hybrid; USD 149,000 - 186,000; Full time

Job summary

Constant Contact is seeking a Principal Product Manager to lead AI-native, mobile-first marketing initiatives. You will shape strategy, run rapid experiments, and collaborate with Design and Engineering to bring new AI-driven features to market.

You will mentor other PMs, defend a product vision to executives, and own growth metrics across retention and activation in a fast-paced SaaS environment. Hybrid work and strong impact on small businesses await.

Qualifications

• 8+ years in Product Management within SaaS.
• Strategic and opinionated; can defend a product vision to executives.
• Experience exploring and applying AI to product management.
• Mentor and coach other PMs to raise team performance.
• Ability to balance design excellence with business results.
• Empathize with small business owners and drive customer value.

Responsibilities

• Drive Growth Metrics: Own strategy and execution for growth levers and customer outcomes.
• Prove Customer Value: Use research and metrics to build features delivering clear benefits.
• Lead through Influence: Guide engineers and designers to deliver a ROI-driven vision.
• Mentor the Craft: Elevate product discovery, strategy, and execution across the team.
• Collaborate & Navigate: Clarify requirements across squads in ambiguous spaces.

Skills

SaaS product management

AI-enabled product strategy

Leadership & mentoring

Growth & retention focus

Strategic thinking

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!

We have an opening for a Principal Product Manager to help us lead the charge in making Constant Contact an AI-native, mobile-first marketing platform.

This is a high-leverage "builder" role designed for someone who thrives in ambiguity. Whether you are launching a brand-new AI-driven product line or modernizing an existing platform pillar, you will be on the cutting edge of how the product development lifecycle is changing. You will form clear hypotheses, use AI to test and refine them, and work closely with Design and Engineering to bring ideas to market. The focus is on rapid experimentation and learning as quickly as possible.

What You'll Do

• Drive Growth Metrics: Own the strategy and execution for key growth levers, specifically focusing on customer outcomes
• Prove Customer Value: Develop and defend "strong opinions" on how we demonstrate value to users. You'll use insightful research and behavioral metrics to build features that make the benefits of Constant Contact impossible to ignore
• Lead through Influence: As a Principal IC, you will lead a group of passionate engineers and designers to deliver a vision that is actionable, research-backed, and ROI-driven
• Mentor the Craft: Act as a "multiplier" for the product organization. You will mentor other PMs, leveling up their product discovery, strategic thinking, and execution skills to help the entire team move faster than ever before
• Collaborate & Navigate: Partner with the rest of the organization to clarify requirements and navigate highly complex, ambiguous problem spaces across our squads.

Who You Are

You are a seasoned product leader with a track record of "doing it before." You understand the nuances of SaaS growth and are passionate about the intersection of design excellence and business results.

• Experienced Leader: 8+ years in Product Management, specifically within SaaS. You have a proven track record of moving the needle on retention and growth metrics
• Strategic & Opinionated: You don't just take orders; you bring a perspective on what "good" looks like. You can articulate and defend a product vision to all audiences, including the executive team
• AI Enabled & Exploring: You know that the future of product management and PDLC go through amplifying your efforts through AI. You are actively trialling and experimenting with tools that help you become a 10x product leader
• Mentor & Coach: You have a natural ability to level up those around you. You value teamwork and can give/solicit the kind of feedback that raises the bar for the entire organization
• User Champion: You can empathize deeply with small business owners and champion their cause throughout the design and development process
• Agile & Adaptable: You thrive in fast-paced, collaborative environments and can balance the need for great design with the urgency of short deadlines

Nice to Have

• Experience in the SMB (Small-to-Medium Business) space
• Background in early-stage startups or "internal startups" within larger companies
• Experience mentoring senior PMs and setting organizational product standards

#LI-HK1 #LI-Remote

Pay Transparency - All Full Time Employees

$148,782 - $185,977 USD

Why You’ll Love Us:

• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [e-mail].

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