Principal Product Manager, Agentic AI Platform

Zillow; United States; Remote; USD 196,000 - 312,000; Full time

Benefits offered by this job

Equity awards

Remote position

Cloud HQ distributed work model

Job summary

Zillow Group is seeking a Principal PM for the Agentic Platform to lead the technical product direction for AI agents on a shared platform. You will partner with PMs, engineers, and scientists to shape strategy and ensure scalable, privacy-conscious experiences across consumer, seller, rentals, and pro tools.

You will own contracts, registry, gateway, developer experience, context and memory, and the orchestration of the shared runtime, defining graduation criteria and open architecture

Qualifications

• 10+ years in product management, including platform or infrastructure products whose customers were other product and engineering teams.
• Hands-on depth with LLM and agentic systems: orchestration, context engineering, memory and RAG, and eval design
• Track record of driving adoption through influence across organizations with different incentives and roadmaps
• Ability to write concise, decision-forcing docs at SVP level, then run the execution beneath them
• Comfort with ambiguity and contested ownership. You settle scope disputes by redrawing the boundary, not by escalating
• The human touch to get the right people in a room across engineering, science, and domain teams
• Nice to Have: Data mesh or federated data platform experience
• Nice to Have: Experience with experimentation and A/B testing on AI features
• Nice to Have: Consumer marketplace or two‑sided product experience

Responsibilities

• Define platform direction with fellow PMs, engineering, and science partners
• Onboard 2-3 flagship experience teams and define graduation criteria
• Make open architecture decisions with a named decider and date
• Turn cross-org dependencies into explicit commitments with named owners and dates
• Bridge traditional engineering and agentic data needs across source of truth debates
• Define and instrument platform success metrics: reuse, time-to-first-agent, cost per team, cross-surface coherence
• Maintain a clear list of what we’re not building and share it openly with experience teams

Skills

LLM/agentic systems

Orchestration

Influence across orgs

Executive docs at SVP level

Education

Bachelor’s degree in CS/CE/Data Science or related field

Job description

About the team

The Product AI team is building the shared intelligence, capabilities, and foundation that let every Zillow experience become truly agentic, for the people searching for their next home and the professionals who help them get there. One of our goals is to accelerate agentic experiences across Zillow, so great ideas from every team reach customers faster and come together as one intelligent experience. We believe the best ideas come from the places where perspectives meet. We partner closely with engineering, science, and design, with one shared aim: help people move with confidence.

About the role

As Principal PM for the Agentic Platform, you will be the technical product leader for how Zillow's teams build and ship AI agents on a shared platform. You will work as part of the Product AI team alongside fellow product managers, platform engineers, and scientists, and partner closely with Core Tech. You will act as the connecting layer between the core agent platform, our data platforms, and experience teams across consumer shopping, seller, rentals, agent and pro tools, and mortgage. This is an individual contributor role reporting to the leader of Product AI.

Your impact comes through influence, technical credibility, and shaping a platform so powerful and capable that teams can build experiences on it they could never build alone.

What You'll Own

Agentic enablement covers everything a team needs to go from idea to a production agent. You will shape the technical product direction of the platform, with a focus on:

• Contracts, registry, and gateway: how agents, tools, and context sources are registered, discovered, and governed, with contract adherence checked at the edge rather than enforced through central control
• Developer experience: paved paths, reference integrations, and onboarding that cut time-to-first-agent for a new team
• Context and memory: how user and domain context is captured, curated, and delivered into agent context windows, with privacy and user controls built in
• Harness, orchestration, and evals: working with fellow PMs and engineers so the shared agent runtime and quality standards fit together and hold up across the whole customer experience

You will do this in close partnership with fellow product managers, engineers, and scientists, so that these pieces fit together into one coherent platform and one coherent customer experience.

What You'll Do

Shape the platform roadmap with fellow PMs, engineering, and science partners, translating product and customer needs into clear technical requirements the platform can build against.

• Run a proving-team operating model: onboard 2-3 flagship experience teams, define graduation criteria, then scale to the next wave
• Make the open architecture decisions and get them closed, each with a named decider and a date
• Turn cross-org dependencies into explicit commitments: named owners on both sides, capacity range, re-plan date, and exit criteria
• Bridge traditional engineering and agentic science and data needs, helping teams work through "source of truth" debates, one-way-door schema decisions, facts versus inferences, and the hill-climbing process
• Define and instrument platform success: reuse, time-to-first-agent, cost per team, and coherence of the experience across surfaces
• Keep a clear "what we're not building" list and share it openly with experience teams

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $195,600.00 - $312,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $185,800.00 - $296,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or a related technical field.
• 10+ years in product management, including platform or infrastructure products whose customers were other product and engineering teams
• Hands‑on depth with LLM and agentic systems: orchestration, context engineering, memory and RAG, and eval design
• A track record of driving adoption through influence across organizations with different incentives and roadmaps
• The ability to write concise, compelling, decision‑forcing docs at SVP level, then run the execution beneath them
• Comfort with ambiguity and contested ownership. You settle scope disputes by redrawing the boundary, not by escalating
• The human touch to get the right people in a room across engineering, science, and domain teams, and turn differing viewpoints into better decisions
• Nice to Have:
• Data mesh or federated data platform experience
• Experience with experimentation and A/B testing on AI features
• Consumer marketplace or two‑sided (consumer plus professional) product experience

Get to know us

At Zillow, we reimagine how people move- through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. How we work is a key part of that transformation.

Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

At Zillow, flexibility isn’t a perk - it’s how we work. Cloud HQ is our distributed work model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward - together.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Additional information

At Zillow, flexibility isn’t a perk – it’s how we work. Cloud HQ is our distributed work model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving forward - together.