Principal Product Manager

Technology at Arizona State University; Tempe (AZ); Hybrid; USD 104,000 - 125,000; Full time

Benefits offered by this job

Hybrid work 3 days/wk

Tuition assistance and professional发展

Job summary

Arizona State University is seeking a Principal Product Manager to lead mobile products and an agentic AI communication platform, shaping how students, faculty, and staff interact with the university in a mobile-first world.

You will define how mobile experience and intelligent agents come together to deliver seamless, trustworthy, and human-centered digital interactions, while advancing cohesive, scalable platforms that augment human capability and uphold institutional values.

Qualifications

• Bachelor's degree and ten years of experience in product management or related field.
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems).
• Experience launching or scaling AI-enabled products and agentic AI systems.

Responsibilities

• Lead the University’s Mobile Strategy and evolve a comprehensive mobile product roadmap.
• Shape vision and roadmap for AI-powered communication agent enhancing user decision-making and guidance.
• Integrate AI capabilities within mobile experiences for proactive, context-aware support.
• Define long-term strategy for adaptive platforms prioritizing interoperability, accessibility, privacy, and trust.
• Translate institutional goals into product visions, roadmaps, and outcome-based metrics.
• Lead cross-system initiatives across departments and user groups with clear ownership.
• Establish responsible AI adoption principles—transparency, bias mitigation, data stewardship.
• Collaborate with engineering, design, research, data, and leadership to align on sequencing and trade-offs.
• Mentor and elevate product leaders to think systemically with strong ownership.
• Strengthen product discovery, validation, experimentation, and delivery practices.

Skills

Mobile strategy

AI product leadership

Cross-functional leadership

Mentoring senior PMs

Stakeholder communication

Education

Bachelor's degree

10+ years experience

Job description

We are entering a new chapter in how universities use technology. Not as “edtech,” but as core institutional capability.

We’re looking for a Principal Product Manager to lead our mobile products and agentic AI communication platform, shaping how students, faculty, and staff interact with the university in an increasingly intelligent and mobile-first world.

Mobile is the primary digital touchpoint for many users. At the same time, advances in AI are enabling systems that can proactively assist, guide, and automate complex workflows. In this role, you will define how these two forces, mobile experience and intelligent agents, come together to deliver seamless, trustworthy, and human-centered digital interactions.

You will help move the university beyond isolated tools and experiments toward cohesive, scalable platforms that augment human capability while upholding institutional values and public trust.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

About You

You are a strategic, empathetic, and impact-driven product leader who thrives at the intersection of mobile experience, AI innovation, and institutional transformation.

You are comfortable navigating ambiguity and emerging technology while grounding decisions in user needs, measurable outcomes, and responsible governance.

You elevate teams by connecting daily work to long-term strategy and customer impact. You bring clarity where others see complexity.

Position Salary Range:

$103,700.00 - $125,000.00; DOE

Minimum Qualifications:

Bachelor's degree and ten (10) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Lead the University’s Mobile Strategy. Define and evolve a comprehensive mobile product strategy that ensures students, faculty, and staff can complete critical tasks seamlessly from anywhere. Elevate mobile from feature parity to differentiated, intuitive experiences that reflect how people actually live and work.
• Build and Scale Agentic AI Communication. Shape the vision and roadmap for our AI-powered communication agent that can assist users with decision-making, navigation, task completion, and personalized guidance. Ensure these systems are transparent, responsible, and clearly augment, not replace, human expertise.
• Integrate Mobile and AI into a Cohesive Experience. Ensure AI capabilities are thoughtfully embedded within mobile experiences, creating proactive and context-aware support that simplifies complexity rather than adding to it.
• Set Direction for the Next Chapter of Digital Transformation. Define and communicate a long-term strategy for intelligent, adaptive platforms that prioritize interoperability, accessibility, privacy, and trust.
• Connect Strategy to Measurable Outcomes. Translate institutional goals into clear product visions, outcome-based roadmaps, and success metrics that reflect real improvements in engagement, efficiency, retention, and satisfaction.
• Navigate Complexity Across Systems and Audiences. Lead initiatives that span multiple platforms, departments, and user groups. Bring clarity to competing priorities and ensure alignment across leadership, stakeholders, and delivery teams.
• Lead Responsible AI Adoption. Establish clear principles for ethical AI use, including transparency, bias mitigation, data stewardship, and accountability. Build confidence across the institution through thoughtful communication and governance.
• Lead Through Influence. Partner closely with engineering, design, research, data, and university leadership to align on trade-offs, sequencing, and execution, building shared ownership and trust.
• Mentor and Elevate Product Leaders. Coach senior product managers to think systemically, lead with confidence, and operate with clear ownership, reinforcing a shift from order‑takers to strategic leaders.
• Strengthen Product Practice and Culture. Advance consistent discovery, validation, experimentation, and delivery practices. Ensure initiatives follow a disciplined, transparent process from hypothesis to measurable outcome.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications

• 8+ years of experience in product management, including leading large, cross-functional initiatives
• Proven experience owning complex digital platforms with measurable outcomes
• Experience leading mobile product strategy (native apps, responsive platforms, or mobile-first ecosystems)
• Experience launching or scaling AI-enabled product
• Experience building or integrating agentic AI systems, intelligent assistants, or workflow automation tools
• Experience in SaaS, digital platforms, or complex enterprise ecosystems
• Strong understanding of responsible and ethical AI principles
• Expertise in user-centered design and agile product development
• Demonstrated success mentoring senior product managers
• Strong communication and storytelling skills for executive and non-technical audiences
• Passion for innovation, simplicity, and improving the educational experience
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation.

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Mission oriented.

Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility.

Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward.

We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact.

Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education.

Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants.

ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.