Principal, Product Management, Messaging Solutions

TransUnion LLC; Chicago (IL); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Tuition reimbursement

Life and AD&D coverage

Job summary

TransUnion LLC is seeking a senior product leader to own the strategy and roadmap for trusted messaging solutions, including SMS, MMS, and RCS. You will drive cross-functional collaboration with Engineering, Sales, and Marketing to translate market opportunities into scalable product capabilities and market success.

You will partner across teams, engage customers and industry stakeholders, and act as a thought leader to advance TransUnion’s messaging platform.

Qualifications

• 15+ years of progressive product management in telecoms or messaging/CPaaS.
• Deep expertise in messaging ecosystems (SMS, MMS, RCS) and carrier networks.
• Proven track record launching and scaling messaging products for enterprise customers.
• Strong understanding of how businesses use messaging to improve engagement and trust.
• Experience partnering across Product, Engineering, Sales, Marketing and leadership.
• Industry expert with customer-facing advisory and thought-leadership activities.

Responsibilities

• Lead strategy, vision, development, and commercialization of messaging solutions portfolio.
• Define and scale next-gen Trusted Communications Solutions extending voice into messaging.
• Own product lifecycle from market assessment to roadmap, pricing, launch, adoption.
• Collaborate with Engineering, Product Marketing, Sales to translate opportunities into capabilities.
• Serve as messaging SME, educating stakeholders on carrier networks, aggregators, and tech.
• Develop competitive positioning and go-to-market strategies leveraging existing customers.
• Engage with customers, partners, mobile operators, and industry stakeholders to shape direction.
• Represent TransUnion as a thought leader via events and external engagements.
• Monitor market trends and competitor developments to stay at the forefront of messaging.
• Drive growth through new capabilities, market expansion, and increased adoption.

Skills

Messaging strategy

Product leadership

Agile methodologies

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree in a technical field

Tools

Twilio

Sinch

Infobip

Job description

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Team Overview

The Communications Solutions team is responsible for delivering Trusted Communications Solutions that help businesses and consumers engage with confidence through secure, authenticated, and trusted communications. Building on TransUnion's market-leading success in trusted voice communications, the team is expanding into messaging solutions that enable businesses to increase engagement, strengthen trust, and combat fraud across digital communication channels.

This team reports to the Vice President, Product Management, Trusted Communications Solutions and works closely with Product, Technology, Sales, Marketing, Solutions Consulting, and industry partners to bring innovative communications solutions to market. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead the strategy, vision, development, and commercialization of TransUnion's messaging solutions portfolio, including SMS, MMS, RCS, and emerging messaging channels.
• Define and scale the next generation of Trusted Communications Solutions by extending proven voice capabilities into messaging experiences that enable secure, trusted business-to-consumer engagement.
• Own the product lifecycle from market assessment and business case development through roadmap creation, pricing, positioning, launch, adoption, and ongoing optimization.
• Partner with Engineering, Product Marketing, Sales, and Solutions teams to translate business opportunities into scalable product capabilities that drive commercial growth.
• Serve as the organization's messaging subject matter expert, influencing product strategy while educating internal stakeholders on messaging ecosystems, carrier networks, aggregators, and emerging communication technologies.
• Develop competitive positioning and go-to-market strategies that leverage TransUnion's existing customer base and trusted communications platform.
• Engage directly with customers, partners, mobile network operators, aggregators, and industry stakeholders to identify market opportunities and shape product direction.
• Represent TransUnion as a thought leader through customer presentations, conferences, industry summits, and external speaking engagements.
• Monitor market trends, competitive developments, evolving communication technologies, and customer needs to ensure TransUnion remains at the forefront of trusted messaging innovation.
• Drive measurable business growth through new product capabilities, market expansion opportunities, and enhanced customer adoption of messaging solutions.

Required Knowledge and Experiences

• 15+ years of progressive product management experience within telecommunications, communications platforms, messaging, CPaaS, digital communications, or closely related industries, with demonstrated ownership of product strategy and business outcomes.
• Deep expertise in messaging ecosystems, including SMS, MMS, RCS, carrier messaging infrastructure, mobile network operators, aggregators, and enterprise messaging platforms, with the ability to apply that expertise in product development and commercialization.
• Proven experience launching, scaling, and managing messaging products or communication solutions used by enterprise customers for customer engagement, authentication, notifications, or trusted communications.
• Strong understanding of how businesses utilize messaging technologies to improve customer experience, engagement, and communications, paired with a solid foundation in the underlying telecommunications ecosystem.
• Demonstrated ability to partner across Product, Engineering, Sales, Marketing, and executive leadership teams to bring new products to market and drive adoption.
• Experience serving as an industry expert, customer-facing advisor, or product evangelist through customer engagement, conferences, presentations, or thought-leadership activities.
• Proven ability to operate independently in highly visible, high-growth environments while balancing strategic vision with hands-on execution.

Required Technical Skills

• Expertise in messaging technologies including SMS (Short Message Service), MMS (Multimedia Messaging Service), and RCS (Rich Communication Services).
• Strong understanding of CPaaS (Communications Platform as a Service) ecosystems, carrier networks, aggregators, routing, and enterprise messaging infrastructure.
• Experience developing product strategies and solutions that integrate messaging technologies with customer communication platforms, APIs, and enterprise applications.
• Knowledge of product management methodologies, roadmap development, product lifecycle management, and Agile delivery practices.
• Ability to analyze market trends, customer requirements, and competitive positioning to drive technical and business product decisions.

We’re also looking for the preferred skills below.

• Experience working with CPaaS providers such as Twilio, Sinch, Infobip, or similar organizations.
• Experience with OTT messaging platforms such as WhatsApp, iMessage, Messenger, Viber, or Android messaging ecosystems.
• Experience with trusted communications, fraud prevention, identity-related communications, caller authentication, or customer trust solutions.
• Experience within telecommunications carriers, contact center technology providers, or enterprise communications organizations.
• Experience building omnichannel communications experiences that bridge messaging, voice, mobile, and digital engagement channels.
• Experience expanding products into new markets, customer segments, or international geographies.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health

Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection

We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family

Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future

Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You

Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness

Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected