Principal Platform Engineer – Sales

Biopharma Asia; Raritan (NJ); Remote; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson seeks a Principal Platform Engineer – Sales to lead the CXM platform strategy for Sales experiences in the United States, with location in Raritan, NJ, and up to 20% travel. The role focuses on defining architecture, reusable services, and scalable AI-enabled workflows across Dynamics and related tools.

You will partner with product and business leadership to implement enterprise-grade platform capabilities in a regulated industry, shaping the future of AI-driven customer

Qualifications

• 7+ years of software engineering delivering enterprise-scale digital products.
• 4+ years as lead architect, principal engineer, or engineering lead.
• 2+ years developing and using AI agents and orchestration platforms.
• Experience with Microsoft Dynamics, Azure, and Co-Pilot.
• Experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards.
• Experience in regulated industries (medtech/pharma) preferred.

Responsibilities

• Define the CXM platform architecture for Sales experiences.
• Establish engineering strategy for shared service integration and runtime capabilities.
• Build foundational frameworks, SDKs, APIs, and developer platforms for CXM adoption.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
• Ensure interoperability across Dynamics, MSD, Teams, Outlook, Co-Pilot, and other platforms.
• Partner with AI Core teams for governance, observability, security, and operations.
• Define engineering quality metrics and build a scalable engineering organization.

Skills

Platform architecture

AI agent orchestration

Microsoft Dynamics

Azure

Kubernetes

Git

Team leadership

Regulated environments

Tools

Jenkins

Terraform

Docker

Co-Pilot Studio

Azure

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Horsham, Pennsylvania, United States of America, Raritan, New Jersey, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

J&J Flex

Our enterprise way of working for office-based employees provides for individuals to work up to 2 days virtual and at least 3 days at their primary work location per week.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Do you thrive working with ambiguity and being able to shape industry-leading design patterns and world-class experiences? Are you ready to own the services that power all of our content & marketing experiences and help craft the next-gen vision for building even more hyper-personalized experiences for our customers? If yes, then this role may be for you!

Position Summary

We are searching for the best talent for a Principal Platform Engineer – Sales professional to be located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S. This position may require up to 20% travel within the New Jersey/area and occasionally across North America/OUS.

J&J MedTech's commercial transformation program is designed to unify Sales, Marketing, Customer Pricing & Quoting (CPQ), Professional Relations & Operations (PR&O), Customer Service, and Service & Repair into a single AI-powered platform built on Microsoft Dynamics technologies. It aims to replace fragmented systems, disconnected processes, and siloed data with one integrated customer engagement ecosystem.

This person will serve as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, creating a connecting ecosystem of platform, data, and intelligence across MSD, Teams, Outlook, Co-Pilot, and additional interconnected global commercial platforms. This role focuses specifically on Sales platform experiences and will be responsible for defining and executing the technical strategy, architecture, engineering standards, and platform capabilities that power the future of AI-driven commercialization experiences across MedTech.

Role

The role will own the evolution of the CXM Platform for Sales experiences from initial release through enterprise scale, ensuring that each new capability strengthens the platform through reusable services, common frameworks, and governed engineering patterns. A critical objective of this role is creating a durable platform where investments compound over time through shared services, standardized interfaces, reusable agents, and connected AI workflows.

This individual will serve as the technical counterpart to product and business leadership, translating the MedTech CXM vision into a scalable engineering ecosystem capable of supporting future-state workflows that connect marketing, sales, pricing, contracting, customer service, and service and repair.

Strategic Core Responsibilities

Define and evolve the technical architecture for the Butterfly CXM platform.

Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.

Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.

Lead development of reusable agent frameworks, skills definition, and agent integration strategies.

Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.

Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.

Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.

Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.

Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.

Build an engineering organization capable of supporting the long-term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.

Required Qualifications

7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.

4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.

2+ years developing and using AI agents and orchestration platforms.

Demonstrated experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards.

Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.

Experience operating within highly regulated or complex enterprise environments.

Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio.

Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.

Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development.

API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge. DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, Secrets Manager.

Demonstrated experience designing and implementing enterprise AI ecosystems including: Large Language Model (LLM) integrations, Agent-based systems, Multi-agent architectures, Agent orchestration, Retrieval-Augmented Generation (RAG), Tool-calling frameworks, Skills-based architectures, Context engineering, AI observability, AI governance, Agent-to-Agent (A2A) workflows, Model Context Protocol (MCP) integrations.

Hands-on expertise with: Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure-as-Code. Platform observability.

Candidate must possess deep working knowledge of the XENA platform including: XENA engineering principles and standards, engineering accelerators, AI-enabled SDLC capabilities, coding workflows, PR workflows, Enterprise architecture standards, JPM deployment framework and pipeline standards, Enterprise CI/CD governance, Approved engineering tooling and delivery patterns, AI-enabled SDLC acceleration capabilities.

Preferred Qualifications

Experience in medtech, pharmaceutical, healthcare, or regulated industries.

Experience building enterprise agent platforms.

Experience building Internal Developer Platforms (IDPs).

Experience building reusable enterprise SDKs and framework libraries.

Demonstrated ability to influence senior executives and enterprise architecture stakeholders.

Experience leading through organizational transformation.

#JNJTECH

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Budget Management, Business Architecture, Business Process Design, Business Savvy, Computer Programming, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Motivating People, Platform as a Service (PaaS), Product Knowledge, Resource Allocation, Software Development Management, Strategic Change, Tactical Planning, Team Management, Technical Credibility

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $102,000- $177,100

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits