Principal Platform Architect - SecOps and IRM

SmartRecruiters, Inc.; Addison (TX); Hybrid; USD 170,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Principal Platform Architect for SecOps and IRM within the AMS - North America and Canada region. You will lead the technical foundation of the ServiceNow Platform, guiding customers, partners, and teams to architecture designed for long-term success.

You will work with executive, platform owners and enterprise architects across engagements to ensure governance, data strategy and health of the platform; travel up to 25% is expected.

Qualifications

• 15+ years progressive experience in a professional services org or equivalent.
• Must be certified and experienced in SecOps, IRM, or both.
• 3+ years end-to-end architecture across SecOps/IRM modules; travel up to 25%.

Responsibilities

• Guide customers, partners and teams to deliver technical architectures.
• Design solutions around instance strategy, governance, data and integrations.
• Maintain platform health and drive adoption of leading practices.
• Support sales by scoping, estimating engagements and change orders.

Skills

End-to-end architecture

SecOps

IRM

Cloud architecture

Education

CTA

CMA

Tools

TOGAF

IT4IT

Job description

Principal Platform Architect - SecOps and IRM

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Principal Platform Architect - Secops and IRM experience preferred

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Outcomes Senior Principal Platform Architect is a technical role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This role is focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.

• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications
• Support the professional development of others through means of mentoring.
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
• CTA, CMA is a plus
• Must be certified and experienced in SecOps, IRM, or both
• Must have 3+ years of end-to-end architecture experience across SecOps and/or IRM modules
• Ability to travel up to 25%
• Creativity with comfort running programs independently withincomplexenvironment
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable
• Large program experience leading architecture and design
• Cloud application technology experience
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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