Principal Member of Technical Staff (Software Engineering)

Salesforce; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce, Inc. in San Francisco seeks a Principal Member of Technical Staff to lead the technical direction of our most complex, high-scale consumption and usage-metering systems.

You will own end-to-end delivery across the full software lifecycle and mentor engineers to raise the bar. You'll be the technical voice across teams, set architecture, drive performance and security, and own SLIs/SLOs for consumption and billing accuracy.

Qualifications

• Strong background in designing and delivering large-scale distributed systems.
• Experience mentoring engineers and elevating technical capabilities.
• Bachelor’s degree in CS/Engineering (or equivalent).
• Mastery of fault tolerance, concurrency, API design, data modeling, security.
• Experience with consumption-based pricing and metering/billing systems.

Responsibilities

• Lead architecture and execution for distributed systems across Digital Wallet.
• Own end-to-end delivery across full SDLC from design to production ownership.
• Set technical direction for Digital Wallet teams, ensuring scalability, performance, and security.
• Architect and ship end-to-end features spanning multiple services and teams.
• Define SLIs/SLOs, telemetry, and rollout strategies; lead through incidents to minimize customer impact.
• Mentor senior engineers and drive service-ownership practices.

Skills

Distributed systems

Mentor engineers

Architecture leadership

SDLC ownership

Communication to leadership

Billing/Consumption systems

Education

Bachelor’s degree in Computer Science or related field

Master’s degree (preferred)

Tools

APIs design

Job description

• We’re looking for a dynamic Principal Member of Technical Staff (PMTS) to lead the technical direction of our most complex, high-scale consumption and usage-metering systems
• This is a senior, hands-on technical leadership role — you’ll set architecture, drive execution, and own delivery end-to-end across the full software development lifecycle, from design and code through rollout and long-term production ownership
• You’re the force multiplier: the go‑to technical authority across team boundaries, the one who raises the bar through reviews and mentorship, and the one whose architectural calls keep Digital Wallet accurate, performant, and scalable for every Salesforce customer
• Own the technical direction for one or more teams within Digital Wallet — across our full distributed systems stack — driving performance, scalability, and security without compromise
• Architect and ship complex, end‑to‑end features spanning multiple services, systems, and teams — from near‑real‑time usage ingestion and entitlement draw‑down through consumption insights and customer‑facing experiences
• Author the architectural documents, design specs, and test strategies that multiple teams build against; set and approve test plans with rigorous attention to accuracy, reliability, performance, and scalability
• Be the definitive technical voice for your team(s) on cross‑boundary plans and problems — negotiate interfaces and resolve conflicts with peer teams (Data 360, billing, provisioning) so everything integrates seamlessly
• Take ownership of Customer Trust for consumption and billing accuracy: define SLIs/SLOs, design telemetry and rollout strategy across pre‑release, canary, and staggered releases, and lead through critical incidents to minimize customer impact
• Set a bold, multi‑release technical vision — manage backlog and tech debt with judgment, balancing calculated risk against long‑term business needs
• Set the bar for design reviews, code reviews, testing, and CI practices across your teams
• Mentor and elevate senior/lead engineers and peer teams, primarily through reviews, and lead service‑ownership practices — on‑call rotations, readiness reviews, and automation
• Command the room: explain broad initiatives, high‑level architecture, and technical vision with clarity and confidence to VP‑level leadership, Product, and cross‑functional stakeholders
• Drive innovation in consumption‑based pricing for Salesforce’s fastest‑growing products, including Agentforce and Data 360
• Build systems with direct, outsized impact on customers and on Salesforce’s revenue and trust
• Join a collaborative, inclusive team that values diversity and bold thinking
• Grow fast with continuous learning and development opportunities

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• 10+ years of experience in software engineering, with a strong track record of designing and delivering large-scale distributed systems
• Proven ability to mentor engineers and elevate the technical capabilities of the teams you work with
• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• Mastery of engineering fundamentals — fault tolerance, concurrency, API design, data modeling, maintainability, security, scalability, testability — across multiple domains
• Demonstrated history as a senior IC driving architecture and execution across multiple teams or domains
• Strong ability to communicate technical vision, trade‑offs, and strategy to both technical and non‑technical stakeholders, up to VP level
• Hands‑on experience across the full SDLC (hybrid engineering), owning features end‑to‑end from design through production support
• Passion for innovation and staying current with industry trends and technologies
• Experience building high‑scale services across both Platform (Core) and Off‑Core / distributed service environments
• Experience with consumption‑based / usage‑based pricing, metering, entitlement, or billing systems and related technologies
• Familiarity with near‑real‑time data pipelines, usage aggregation, and financial‑grade data accuracy
• Familiarity with Salesforce’s Data 360 and Salesforce’s Core and Off‑Core architecture and integrations
• Deep experience driving operational maturity — post‑incident reviews, process improvement, best practices for critical systems
• Skill translating broad business goals into sharp, actionable technical roadmaps